This is purely from the experience of a phone call. I called in attempting to get an appointment time to begin the long process of changing my last name. It took six phone calls and the course of...

Complete Crap I try to setup an appointment through the 800 number it tells me go online go online and it makes you answer a bunch of questions yet I never get to make an appointment typical...

I made an appointment for 12:50 and checked in on time. It is 2:15 and I am still waiting.

Security guards showed a lot of disrespect towards an elderly gentleman who was trying to get through the metal detectors- I had to help him put on his suspenders because the red haired security...

It is impossible to get a hold of anyone on the phone. Given that this is a service that our tax dollars are paying for, how come nobody is held accountable for the LACK of service, the long...