What a waste of a great Hotel. Whomever manages this place need to be fired immediately. The hotel could be great but is nothing but a train wreck. Are room wasn’t cleaned and we asked for it to be cleaned three times before it was cleaned late in the evening and they said they would clean it again in the morning and they never showed up. Odd areas of dirt in halls and just a total lack taking care of the hotel. Help at desk and in the bar restaurant was very good. Steer clear it’s not worth it.

We had a great experience!!! We had the best time with Jackie G at the bar!!! She made the best drinks and found the game we wanted to watch!!!!

We visited this place during Christmas day 2025. After a long day of traveling from New Jersey. We arrived at the hotel at 10 pm. Staff was helpful. The hotel actually have busy time with 2 wedding parties checking in. Once in in our room. It was very spacious and comfortable. Next morning great breakfast at hotel restaurant. Next stop a short trip to the nearby Penn mall for last things prior to the wedding of my niece the next day. Hotel was beautifully decorated for holidays. We were lucky to have beautiful weather while in Oklahoma City. Especially for a December . Definitely worth it

Worst hotel I have stayed at in awhile. Staff is either not fully informed or inept. Their AC doesn’t work at all in some rooms or not well in others. In the middle of summer. In Oklahoma. During.an extreme heat advisory. And instead of just admitting they know the AC is an issue (based on numerous recent negative reviews on Marriott’s app), they pretend like it’s a new issue and they are fixing it. Then move me to a room on the same floor that is having problems and assure me “it’s the coolest one on the floor.” Which it might have been earlier, but as it’s now approaching 11 pm, it’s somehow gotten hotter than it was and I’m figuring out what it feels like to be Satan’s b*llsack,But don’t worry - they offered me a free night which does nothing for me since my company is paying for it.Could be a nice property if it weren’t as hot as the 7th circle of hell.

We stayed two nights. Apparently we were supposed to ASK to get the room cleaned after the first night (including getting new towels). There was a water main break by the hotel (not their fault) but there was still no hot water at 8:00 a.m. (their fault). I took my first cold shower since I left the service. The worst, though, was their so-called complimentary breakfast. We came down an hour before it was to close and there was NO food except for some taco mush that did not look appetizing. More than half the tables were occupied by very hungry and very angry guests. I was left with a cup of lukewarm coffee from the sole staffer and a store-bought yogurt cup. I have stayed at the Waterford before without incident but it appears to have changed hands. I think I'll look elsewhere when visiting my hometown.