I’ve always been fond of the golden nugget, but this trip was horrible. The rooms were dirty. The bed had dents in them to where they were worn out. Very uncomfortable the customer service zero very rude actually hung the phone up my face when I called to request for a blanket. It took them over an hour to get the blankets to the room and on top of that roaches crawling on the wall don’t know if I ever go back I don’t think I would, but the the over all stay was completely horrible and the money that you may pay to stay, worth it at all. Very disappointing.

Summary: I had a facial here and they ripped out my nose piercing. They are refusing to give it back. If I could leave a negative review, I would at this point. I received a facial here 2 weeks ago and very obviously have my nose pierced. I had a basic 25 minute facial. During the service, the staff member ripped my L hook nose piercing out of my nose accidentally. I felt a pull and assumed it had snagged but that it had not been removed. After I was getting dressed, I realized my piercing was snagged during my service. I notified the front desk person while checking out and was told the staff member had already started their next service. He said he would notify the technician once she was done and let me know once they found it. I informed him I would be leaving Lake Charles immediately and he said we would work together to get it back to me. I received a call a few hours later and was told it had been located. I requested they mail it (it is light enough it could literally be placed loose in a basic envelope) and he told me he would call me back once he spoke with his supervisor. I did not hear back for several days. My husband has now called the spa and spoken to several staff members. We have both been told we would het a call back from a supervisor which still has not happened. My husband called and made a plan with them today for my father in law to pick up this piercing from the front desk of the hotel in the evening. My father in law went by the front desk and was informed they did not have it. My husband and I have both spoken to several staff members and we have called a ridiculous number of times at this point. We cannot get straight answers. We are not being given back a nose ring that was ripped out of my face by their staff member unnecessarily. I am tired and fed up. This is the worst customer service I have ever received. I cannot stress how bad it has been. Highly highly recommend visiting a spa at one of the many other hotels in Lake Charles because the golden nugget spa is ridiculous.

This was my first massage and I was very nervous. Misty was amazing! She noticed how nervous I was and quickly calmed my fears. The massage was simply amazing. She is strong but gentle - 100% recommend!

Best massage ever from Corey! He had great pressure that really repaired my muscles/body aches. Super grateful

I went to this spa to celebrate my sister's wedding. What supposed be a wonderful relaxing weekend was the complete opposite. Starting off we arrived 2 minutes late because the horrible way to enter this spa. When being escorted to the back I was told by an employee to get undressed as FAST as possible. When I wasn't done changing after 4 minutes I was told then again to please HURRY up. The woman, I guess she was a spa attendant, can't confirm because she never offered any amenities, continued to be in the same demeanor the entire experience. To top this all off the bride's services were not scheduled as well as her future sister in law and our other sister's services. We got told to please keep down, not with a friendly request but as if we were children. I have worked in spa and understand that is never the way this experience meant to happen. At the end when was paying in CASH I was told there was no way I could get change, because there was none?? (at a casino????) My friend also wanted to exchange her pedicure for a manicure. They didn't tell her this would be an added expense until it was time to pay. An extra $45 was added to her ticket. The services were pretty good. But I will NEVER come back here and I suggest you choose somewhere else for your services. Horrible experience, wish I could put 0 stars.