Disappointing Experience with Rewards Program at The Wizard's ChestI’ve been a loyal customer at The Wizard's Chest for the past three months and have enjoyed shopping there, largely due to the great selection and friendly staff. However, my recent experience with their rewards program has left me deeply disappointed and feeling deceived.The store advertises a rewards system prominently at the register, with a clear statement that spending $1,500 earns customers a 40% discount. I spoke with multiple employees who confirmed that this discount would apply to an entire future order, and I was even encouraged to reach that spending threshold quickly to take advantage of it. Motivated by this, I made several additional purchases to achieve the required $1,500 spend before the month’s rewards were issued.When I received my rewards and visited the store to make a larger purchase—excited to use my hard-earned 40% discount—I was abruptly told that the discount applies to only one specific item rather than the entire order, as had been repeatedly explained to me by staff. Furthermore, the printed rewards sheet at the register still stated a 40% off discount, with no clarification that it was limited to a single item.When I brought up my concerns with the manager, I received little empathy or understanding. I explained how misleading the rewards sheet and prior staff explanations were and suggested that the language at the register be updated to match what was stated in the reward email to prevent future misunderstandings. Unfortunately, my suggestions were met with indifference, and I was essentially told that this is just how their system works.As a loyal customer who has spent a significant amount of money at this store, I feel let down by the lack of transparency and the dismissive attitude from management. This experience has completely soured my opinion of The Wizard’s Chest, and I can no longer recommend this business to others.I will not be returning, and I hope that the company takes this feedback seriously to avoid alienating more of their customers in the future.

We've been visiting for years, since they were in their previous location. In the past there seemed to be much more selection of fun things to buy. Now it seems more focused on costumes/role play and games. Which is great if that's what you're looking for, but not so much for us. For the first time we left without buying anything. Sad!

I loved visiting this shop, we actually went twice during our short stay in Denver! My husband and I are really into board games, and this shop has a wonderful selection. The staff were also really helpful in advising us based on what we were looking for. We bought Love Letter and Fandooble, and both games have been a big hit with friends (and were cheaper in-store than on Amazon UK).

This multi-story toy store has it all. Toys, games, card games, costumes, make-up, magic tricks, disc golf supplies... If you can’t find something fun in here, you’re officially boring.Located on S. Broadway where there’s lots of other stuff to do too.

This is a great place! If you like any kind of board game, they have it here. It’s two levels, downstairs are games. They have games for all ages. They also have different game events, we were there for a pokemon pre release. We were there during halloween, lots of great costumes for everyone. They also have magic tricks area. Really worth a visit!