UPdate 6/11/2026 I learned that both labels are incorrect. The arms fit either left or right. The top portions move around the center in the same manner. I called and paid Innovations $22.19 for...

Two major failures in two months -- and no fix in sight I bought this chair in late January 2026 and by April, two of its core functions had already failed -- the massage mechanism stopped...

This company never you can get a hold them, they never reply to any email chat or phone calls specially if you have product quality , warranty issue. Please stay away from their products no...

Horrible customer service. Their hot line is always experiencing a higher than normal call volumes and disconnects. The warranty is a scam.

True Innovations continue to evade the ability to honestly resolve a horrible issue of office chairs failing in the quality control department. My office executive chair started to dissenegrate in...