I called and they HUNG UP on me twice because i wasnt important enough to deal with because i am a solo traveler TAKE YOUR BUSINESS ELSEWHERE THESE PEOPLE ARE RUDE

Do not use!! We had a pickup booked between 4:17-4:35am. When they didn’t show I called to check in. They informed me they had no available transport for us to the airport!! They informed me “someone” tried to call me. I had no missed calls, no text, no email from this Service. When I told the spokesperson this she kept saying well they tried to call you. Even after I said no they didn’t. She still was adamant that they did. Well, they didn’t. Admit you were wrong. Do not lie to me. We had to find an alternate travel arrangement to our airport. Thankfully, we only live 15 minutes from our airport. We were able to get there in time. This is completely unacceptable. I would advise. Find some other transportation. Do not use this shuttle. We will never use them again.

I booked and paid in advance for a car from Kansas International Airport to Lawrence. The flight was on time and I followed the instructions provided but the car was not waiting for me. I called the company -- the customer service representative was rude and totally unwilling to help. In the end, I had to pay for a taxi myself. I requested a refund via the Supershuttle website, but they have not responded.

I booked my ride through their ExecuCar service to travel from MCI (Kansas City International) airport to a hotel downtown. I booked it the night before and prepaid the service. I gave flight information so the driver would be aware. My connecting flight out of Chicago was delayed (big surprise) and instead of arriving at 2:24 pm we arrived at 3:14 pm. I got a text from the driver at 3:26 pm instructing me to go to taxi stand 2K. I let him know I was there at 3:40 pm with my luggage and he said he was on his way. By 4:25 pm, I called the dispatch office and told them he had never showed and I still needed a ride. They contacted the driver and told me at least another 20 minutes. I promptly told him that was unacceptable and he informed me he would cancel the trip and refund my fare.At the beginning of the conversation with the dispatch office, I clarified that their service should be waiting for the passenger when they arrive. They confirmed this. They could not explain why the driver was not there. My theory is that when he saw my flight was delayed, he went on another trip and then got stuck in traffic, leaving me stranded. After a week there was no refund and I called the dispatch number, which then told me to call the main office and then I was transferred to another office. After being transferred 4 times, the person kept connecting me to a person who would take care of this but as soon as the transfer was made it hung up the phone. I called back 3 times and told them I was disconnected but the person kept saying they were the only person who could help me. One receptionist gave me the person's direct number and it rang as not in service. I have now disputed the charge through my credit card company.#Unreliable #TerribleCustomerService

I'm not sure what happened to Supershuttle, but they are abominable. My flight was delayed. I went directly to my pickup, and they were gone. No one to pick me up. When called dispatch, they said the driver had waited 30 minutes. I suppose it takes 25 minutes to get from the farthest point of the terminal to the pick up area? No text message. No contact, and they wouldn't send another car to pick me up. Oh, and this is no small fare. I'm over an hour away so the fare was over $100 one way. Last time they get my business.