Immediate service request to fix my bike and get me back to the dirtI have known their reputation for years but never needed assistance as I did today. They are knowledgeable, spot on, and welcoming.

Be very careful renting a bike here. I rented a demo and the folks who set me up were awesome--could not have been happier. Then when I returned it, to different folks, they said I damaged the bike. When I said I am not sure how as I did not crash it, I was accused--literally--of being a liar. The guy (tech manager maybe) was a total a-hole about it. Said the bike has hardly even been out so it must have been my fault. That even though the tires were so worn and the whole bike covered in scratches, there was no way the bike went out with a scratch on the front fork, so it was my fault. Maybe it was , maybe not--I have ridden mountain bikes for 20 years, and crashed a hell of a lot of them and NEVER have I seen this particular issue. EVER. Find it strange the one time in my entire life I demo a bike and all the sudden I screwed up the front fork. At the end of the day, they said I was lying, and I say I was ripped off. I ended up paying extra for damage I am not convinced I caused just to move on. Too bad as I really liked the shop--but frankly was so turned off by this guy being such a jerk. He even said I must be lying and pointed to dirt in the rear derailer as proof that I crashed. Guess I did not know a mountain bike would get dirty. Will never walk in that store again, and to the dude who was so adamant I was a liar--KMA dude!!I

I am a local to Fruita, and believe in supporting local business when possible, even if it comes with a reasonable greater expense. I have visited this store on 4 occasions with the consideration of purchasing a mountain bike. First, not to their fault, on my previous visits, they did not have what I wanted or would fit at the time, and that's ok. I wanted to purchase local and in no hurry. I waited and revisited. I try to take into consideration we all have bad days and experiences, but, very time, I repeat, every time I walk in this store, I received uniformed on product help, condescending attitude and behavior, and the immense feeling you are putting this person out to help. Within 2 minutes, I'm looking for the door. It is clear you are sized up and predisposed to think what you are there for(or not there for). They could not have been any more wrong than with me on this visit. They had a bike in stock I wanted and fitment, $6000, and I walked out the door in pure frustration and disappointment. Is this what it was going to be like every time I needed service? Ironically, the service dept. was the saving grace that motivated my return trips, They helped one of my friends out at closing with a quick repair on a Saturday evening. I was impressed. Great service in the back, that day, but just not enough to keep me willing to buy anymore. No longer worth the long term risk for such an investment. Done.

Over the Edge made my experience in Fruita over the moon!! I rented a Trek Fuel EX 9.9 AXS from them for our trip to Fruita and what an amazing bike!!!! Their shop is so amazing and has so much awesome stuff from vintage bikes hanging from the ceiling to amazing and passionate staff always greeting people with enthusiasm and excitement! Everyone was so crazy about biking and it made me that much more excited for my adventures! The tech ran me thoroughly through the bike, adjusted it to my height, and showed me all the cool features on this sick bike. I never rode a full suspension bike before but he made me super comfortable with a bike that wasn’t even mine! It has wireless shifting and made my ride just so much more amazing! The bikes are very fairly priced for rental and their website was super easy to navigate through the process! These guys are truly the best in Fruita! If you need a bike to rent, definitely check this place out!! Passionate people and beautiful bike shop! Thanks a lot to everyone at Over the Edge!!!!!

I'm not quite sure what to say. I came to Fruita for a quick 24 hr getaway from the noise of the world and enjoy riding bikes with my husband. When I called for help over the phone for my rentals, I received great service and the two people I talked to were super helpful. Upon arriving to the shop to pick up my rental bikes, my husband and I, both expert riders, were deciding who would take which bike of the two we rented. I understand that it isn't right to automatically assume everyone is an expert, but never in my life have I been spoken to in such a condescending way as I was by the person helping me get my rental bike. He set the bike up for my husband and when I informed him that the bike he was setting up would be my rental for the day he was unhappy that he had already set it up for my husband and would have to change the bike to my height/weight specifications. (My husband was already deep into getting his rental set up with a different technician at this point) I informed the technician of the bike I ride at home in hopes that he would understand that I was an experienced rider and that I wasn't renting a bike over my head. As the set up of the bike continued, the condescending nature of my technician continued to the point that I wanted to leave as soon as possible so my husband could set the bike up for me to my specifications instead of being talked down to by the service technician. My husband asked where they suggested we ride (never once did anyone ask our level of riding) and the technician that was helping set up my rental told us a mellow place to go and said there were some other trails in the area we should stay away from and that my husband could bring me along if she can handle it as he looked at me. What was my excitement for 24 hours of a wonderful experience with my husband left us angry and bitter about our experience.