Very comfortable rooms and beds..clean.. and great location. Request room not facing highway. Good bkfst with ample options. Very friendly staff

We did a walk in, and they quoted us a price of $138. They took $156 from our account. They ended breakfast at 9:00 am. in the morning and the kid at the desk was real curt!

Am a titanium member. Have spent over 100 days in a choice hotel this year alone. I used points to pay for my room this time and it was 30000 points which is an abnormally large amount for a single night. The listed room rate is $180 a night. When checking in I waited nearly 15 minutes at the front desk before anyone appeared to help. After which I was informed that my room had no television. You’d think if they are fully booked every night as the guy at the front desk said, and charging 180 a night they could have a television. The air conditioner in my room whistles a bit as well and doesn’t blow particularly cold air. Not the worst choice room I’ve ever had, but one of the worst values I’ve had.

I would give 0 stars if possible, but TripAdvisor requires a minimum of 1 star. Health & Safety Violations Stay Date: June 25, 2026 Comfort Suites Airport Boise 2906 S. Vista AveI am a Choice Privileges Platinum member. On June 25, 2026, my husband, my autistic son, and I checked into this property. We vacated at 9:30 PM due to conditions that violated basic health and sanitation standards. We did not sleep, shower, or otherwise use the room beyond initial entry.Conditions observed:1. Room & Furnishings: Wall damage, water stains on hallway flooring, discolored stains on furniture, and a significant amount of human hair on the carpet and flooring.2. Sleeping Accommodations: Two standard beds and one sofa bed. The sofa bed was uneven and lumpy. No functional television was available.3. Linens & Bedding: The first set of sheets contained sand, crumbs, and black residue. All sheets had black hair on them. There were blood stains and urine stains on the mattress, mattress cover, and comforter.4. Pest Infestation: Live insects were present on the wall, ceiling, furnishings, and freshly changed sheets. Insects were also observed outside on the air conditioner unit.5. Health & Safety Impact: My son is autistic and has a medically allergy to insect bites. He became visibly distressed by the infestation. We vacated immediately to prevent a medical emergency.Staff Response: * June 25 PM: Management denied a refund for the first night, stating we were in the room too long and claiming insects only enter if a window is opened. We did not open any windows.* June 26 AM: We returned to speak with management; however, the manager was not present. The front desk staff member on duty provided extremely poor customer service. I have no issue with this staff member using a wheelchair and fully support accessibility and individuals with disabilities. My concern is solely with his unprofessional conduct. At the beginning of the conversation, we presented photos of the room conditions. The staff member was confrontational and dismissive. He disputed that the insects constituted a problem and repeatedly diverted the conversation to the type of insect instead of addressing the unsanitary conditions. He stated multiple times that the property cannot control bugs. When I advised that I intended to file a formal complaint due to the conditions and my son's disability, he responded that I was threatening him. At the conclusion of the conversation, he stated he did not appreciate us coming in and attacking him. When requested to contact a manager, he stated he would pass the information along to shut us up but that nothing would be done. He declined to provide his name and denied a refund. I disclosed my Platinum status, which was disregarded. The interaction was unprofessional and demonstrated no concern for guest safety or a medical issue involving a disabled child.Post-Stay Issue: The reservation was removed from my Choice Privileges account, yet the charge for one night remains. No points or stay credit were applied. I retain the original confirmation, credit card statement, and photographic evidence.This property did not meet minimum standards for cleanliness, safety, or basic customer service. Photos attached. A formal case has been filed with Choice Hotels Corporate.

We've stayed here several times. Mostly a very pleasant experience. Clean quiet and good breakfast. We always seem to be punished for booking with Priceline by being put on the top floor away from the elevator. Small slow elevator not commensurate with size of hotel. Today I discovered night stand light missing a bulb. Room phone inoperable. Had to walk down to desk to inform them. Two hours later still not fixed. Tv not user friendly and guide for direct TV no info. Small TV obviously several years behind the times. No close dining options.