Stay away. Just the worst Marriott experience. I had a room on the second floor where the ac was so loud and when I asked to be moved they said all the rooms have the same sound. The elevator was so loud I couldn’t sleep all night and to top it off they had an alarm go off at 3 am. Just old and not great at all.

I was charged $60 to have a box delivered while staying for a month. I could see $20 but really $60?

I was shocked when a front desk agent (Kunal) told us foreign languages are not allowed here while I was speaking Chinese to my husband. This is unacceptable discrimination.When I complained, management tried to gaslight us, claiming he meant to say foul language. This is a complete lie—we were having a private, polite conversation. Since I called out this dishonest excuse, the hotel has stopped responding to my emails (ghosting me).If you value respect and integrity, stay elsewhere. This hotel treats international guests with bias and covers up for its staff's unprofessional behavior.

I searched long and hard for a good hotel to stay near family, and there really aren't that many options right in Santa Clara. Marriott was nearby so I booked a room in the tower. We were on the 5th floor. The room itself was decently sized and well-lit. While you got some view of the road it wasn't too loud or bad. However, the room was a bit small for the 3 of us, so I decided to move to connecting rooms. I got one by the poolside and it was by far the noisiest room. It was awful. Please do not stay in 1619 area. There was a conference going on and you could literally walk past those rooms right straight in this hallway. Every single person who passed was loud, even at 3am and when I asked them to please keep it down they laughed loudly and continued till I complained to the hotel. It was absolutely ridiculous. While poolside access is certainly desirable since you also have the patio and the pool gate is right there, it is just not worth it to deal with that kind of a noise. I also felt like security was very poor. Someone who came there for a conference could literally walk past your room. The elevators to the tower rooms didn't need you to swipe your room card. While it maybe a safe area, I felt like given that it is used for conferences there needs to be more security. The pool was heated and a good temperature. Room service was good but food not so good. Breakfast was decent, slightly overpriced for the spread but my kids liked it. Service itself was good, people were friendly, but they are clearly under-staffed and you don't get much help with luggage. Housekeeping was everyday which was so nice! We were happy to have connecting rooms since it gave us more space to keep our luggage. The rooms are sufficient for 1-2, and the bathrooms are really small sadly. I wish they had increased bathroom sizes when they renovated. Parking was available and pricey, and it was hard getting the card to work every time. They also don't give adequate information. Parking was closer to the room we stayed in, but they didn't give us the information or the building number sign to park near. On the last day I asked someone and they shared that information with a map. I will likely stay here again if I were to visit, or look at other hotels with slightly bigger rooms and bathrooms. But I still had a good stay here. It is a good hotel with friendly staff, provided you book the right room.

Had a very unpleasant experience at Santa Clara Marriott. The front desk staff refused to sell me a gift card using my own credit card, even though my name is clearly printed on it and matches my ID. I've used this card here many times before with no issues. Even worse, when my husband spoke to me in foreign language , the staff told us we “cannot speak foreign languages here.” This felt discriminatory and unacceptable. Very disappointed by how we were treated.