The staff are incredibly helpful and kind. Especially the front desk staff and the head of housekeeping. Niecee is the housekeeping manager and she was more than helpful, we asked for extra pillows , she brought the biggest ones they had, we needed to add a mattress topper to the bed for my wife due to back issues, that was also no problem at all. Niecee is the best!

Had a great experience. Room was great. Got really great service. Treated well at check-in and check out. Nice area around Nashville to stay in. Thanks so much. Breakfast was great enjoy the sausage and eggs. The boys only thing I wished I had was regular bread (white and/or wheat options) that would be great. Def will stay again.

My wife and I were temporarily displaced from our house due to an insurance claim from June 23, 2024 through October 31, 2024. We can not express the gratitudeand the professionalism of the staff, Very friendly staff!!!! If I could give more than 5 stars I would, Highly recommend this hotel.

After being on the road 11 hrs my husband, children, and I were exhausted. I called Towneplace Suites in Smyrna and Alex booked us a room. She was so nice and accommodating. I have an autistic son who was in need of milk and she got us 2 cartons, saving my husband from hunting some down. Keep in mind our encounter was at 0256. As a frequent traveler these experiences are what keep me brand loyal. I will be calling corporate about our experience as well! Thanks for going over and beyond, Alex.

Everything is clean and fresh. Even the extra pillows/bedding. Smells amazing as soon as you enter the hotel. Breakfast was good. Staff was sweet and approachable. Definitely will be staying here again when we are back in town. Definitely a five star review from us.