A very tired and worn down hotel. Stains on the walls, dirty paint, bubbling wall paper from water damage, disgusting carpets. They spent a lot of money redoing the lobby but they should have done the rooms. The grout in the bathroom is brown or black (maybe) mold. The roads don’t have potholes - they have sink holes. The Wi-Fi barely works in the gym - so spotty. The exercise bike has a broken pedal and the recumbent bike doesn’t even turn on. I would stay at the other Marriott properties on Wolff Rd before I would stay here. It’s like they know they are the only full service Marriott and so they don’t care - like the Stamford, CT one. I stayed here because the pricing worked out THIS TIME. Otherwise, I would avoid this if possible. The employees are excellent and accommodating and could easily work at the Ritz.

Baseboard in our room noticeably peeling away from the wall, cracked sink, no grab bars in the tub which had a very slippery floor, used a towel to stand on in the shower. Used another bath towel for blanket as the duvet was too heavy.Not what we expected from J Willard Marriot.

This will be a bit of a strange review as I did not stay at the hotel. Due to an error with Expedia (likely my misclick) I booked a room at this hotel for the wrong date and then arrived at the hotel to find the mistake. The staff handled it professionally but did not have many options as they were booked fully. They did help me get to another nearby Marriott and the hotel manager helped me resolve my issue, making this the best hotel I never stayed at. Next time I am in Albany and need a hotel…I will be staying at this property.

Booked a room as a Gold elite member WEEKS ago. After a full day trip from the west coast, arrived at 1AM to finally rest only to be told they gave away my room.. despite a reservation, confirmation code from Marriott, AND status.Wendy the manager, said she had been calling me all day about this.. apparently she didn't have the right phone number. Or maybe she made it up. I don't know. I received no emails about it and my Marriott app still said I had a room. There was no explanation as to why my room was given away.Their solution? A room at a Microtel which they deemed as comparable. Are you kidding me?This was a disgusting experience and I recommend you avoid this hotel at all costs

Dated and poorly maintained hotel that disappointed me over and over again. Only in a dire emergency would I stay here again. I would give this hotel a one‑star rating, but the bed was comfortable and I slept like a baby, which is worth a star all by itself. Jamie at the bar was amazing—super friendly and genuinely committed to making the guest experience as pleasant as possible. The rest of the staff seemed indifferent to everything—not unfriendly or rude, just uncaring. But the biggest disappointment was the condition of the hotel. Burnt‑orange, heavily stained carpeting throughout the common areas. Peeling, stained, torn, and scuffed wallpaper. Poorly painted moldings. Depressing décor everywhere, especially in the common areas. The lighting fixtures in the bar were odd—shaped like round UFOs but resembling movie reels, maybe? The tables were small and cheap, like something bought at Walmart. The bathrooms were bizarre. The toilet was too close to the shower door (which doesn’t open), and you can actually hit your head on the glass if you lean forward while sitting on the toilet. The shower knob was positioned so that you get sprayed with cold water the moment you turn it on. I ended up having to drape a towel over the showerhead before reaching in to start the water. Even the hotel entrance looked decrepit and a bit scary, like walking into a public restroom near Central Station in New York. But, like I said earlier, the bed was comfortable, and there’s a great park behind the hotel with beautiful walking paths. Still, the great bed, beautiful park, and amazing bartender couldn’t overcome all the other issues with this hotel. A large, comprehensive renovation is long overdue. On my next stay, I’ll book a room in Clifton Park or Saratoga Springs—both cities have better hotels.