Overall experience was terrible. As soon as you walk in it gave you a dirty smell. Wanted to give the benefit of the doubt so went on with the reservation. Go in elevator. Dirty and smelled like alcohol hangover with smelly feet. Hallway dirty walls and smelly. Go into the room and was shocked. Room was worse. Sticky floors, no carpet.. kitchenette was cracked with rusted stove, beds were old and dirty covers and dont get me started on the restroom.. dirty too, cracked walls, a very unpleasant color and a disgusting left over ring inside toilet.. could not stay there at all. So sorry of a place. I did let the office employee know because he asked why the cancellation and well I got an Im sorry. They REALLY need to do a major upgrade of that place.

Filthy. Cigarette butts on floors. Mold in rooms. Plastered over inside the room fire sprinklers. Showers do not drain. Floor molding ripped off. Door handles missing. Pet urine on hallway floors. Rude, rude, unprofessional employees.

First , this is the worst hotel I have ever seen. While parking notice multiple homeless people and people of shady character doing exchanges in the parking lot. Side doors were held open with trash cans as well ( not safe). Upon entering the lobby the front lobby was a mess and smelt terrible. Chairs had multiple stains on them and floor was dirty. Was worried but checked in away since I was staying during a busy time, and hoping the room would be different. Unfortunately it just kept getting worse. Before entering the room, the door had been tampered with and someone had obviously had broken into it. Was not secure at all. When I entered the room, it looked like someone got in a fit . It again smelt horrible( like drugs) room had not been fully cleaned as there was left over used soap and toilet was not flushed. Window was open to probably air out the drug smell. Lamp shades were damaged like someone had a fit in the room or punched them. Unknown whit substance on dresser that looked like drugs. I went back down to lobby to demand a refund, as you could not pay me to stay there. Other people were at the desk also asking for refunds and feeling this hotel was not safe. The front desk person laughed at me and said I could not get a refund. They were very rude and did not care about the customers. This hotel should be shut down. It’s a drug place . I am fighting my card company to get a refund.

My experience from the beginning was horrible,, the manager was chatting for 20 minutes on the phone before acknowledging me. The check in was supposed to be at 10:00am per Expedia; which was not honored upon arrival. Our bath tub was clogged, I called the front desk, he said he would send the janitor. A gal showed up with a stick that she stuck in the tub. She began to laugh and she said she has no idea what she was doing. It was not a funny matter.I had two small children that needed to bathe after traveling for hours. Your staff defenitly needs to be re-educated, and your staff needs to have some mandatory in-services. I would not refer my Colorado friends or families to stay here at your Chandler location.

Had a fall. Let the front desk I was going to the hospital (by gurney. Via ambulance) and wasn’t able to check out. “Please just gather my stuff, when I get out, I will come by”. Instead, came back to my wheelchair, walker, suitcase, phone and wallet thrown out. Had only the clothes on my back! This place is evil and the manager obviously has no sympathy whatsoever!