The front desk clerk was efficient and friendly. The room was clean, comfortable, great water pressure in the shower. I don't know if Phoenix has very hard water or if the the soap didn't lather because the soap is poor quality. Over all a good quiet stay.

i was in this hotel for 4 days, No room service at all . if you need towel , You need to bring the old one down to get the new one the guy in the evening was very rude with the bear.the sheets was dirty when we check in.in 4 day we were there in the 4th floor. 3 time the elevator was out of service, we have to use stairs.

Excellent customer. Isabel went above and beyond at a extremely busy time. Definite asset to your company. Hotel very clean and everyone was friendly. Nice room amenities. Great location. Would definitely recommend. Definitely five star.

If you don't mind dirty floors, dirty elevator, filthy stair ways,toilet that does not flush properly, electrical switch plates that have never been cleaned then you would be comfortable here. The only reason I gave this hotel a star would be because the staff was very pleasant. I am 72yrs. old traveled for business for 30yrs. and this was the worst hotel I ever stayed in.

I was forced to give 1 star to post but I was unable to give a negative star. Do not stay here, bad neighborhood, drug use and homeless. Calling this place Dirty does not begin to describe this place.I had booked this place on expidia.com, they were charging $104.00 for each night. The pictures that they use to advertise on all the travel site as well as their own, are not actual photos of their property. They were taken from other Red Roof Inn locations. We came into town around 11 PM for Spring Training and arrived at Red Roof Plus, West Phoenix, expecting to see a clean well maintained hotel. Instead, we pulled into the parking lot where a guy in a truck was parked doing a drug deal and another sitting in his truck next to the entrance smoking a joint.The front door was locked(because the hotel is in a very bad neighborhood) and a few people were in the lobby(which one of them let me and my family in). When I checked in I was told that I needed to pay a $75.00 deposit. I told the person I already paid for the stay. Which he said,you already paid for your stay but not the deposit. There was no indication that there would be a deposit required when I booked the stay. Upon receiving the key we went to the elevator which smelled like smoke(this is supposed to be a non-smoking hotel.) Once we entered the room, we found that the comforter and sheets were full of stains, some looking like blood and other body fluids. There was also hairs in the bedding that were from someone else. Now I know why after reading some of the other post here in the reviews(they only change the bedding once a week.) I tried to get new sheets three times from the front desk but every set of sheets were stained. The manager agrees that the sheets are stained, We can't get out all the stains.Our hotel is not for everybody but some people don't mind it. The towels were not any better, the were tattered and worn and the room only had two towels. The toilet was not bolted down properly, every time you sat on it, it would start to fall over to the left. Plus it wasn't sealed around the base. The tub/shower had mold around it and the soup tray was coming off the wall. Did not allow our 3 year old son to take a bath because the tub looked like it hadn't been properly cleaned for quite some time. The room had a bb/pellet from a bb gun/pellet gun stuck in the wall. Cob webs all over the room and I think the smoke alarm wasn't working because it had so much dust on it. The air conditioner had mold and the paint was chipping off the wall above it.I was supposed to stay here for two days but after not being able to sleep the first night because I was concerned that because of the possible blood stains in the sheets, the room my have had bed bugs. I told the front counter in the morning that I was planning to check out and wanted a full refund, they said the manger wouldn't be in for a few more hours. We went to breakfast around the corner and the manager called me shortly after. They said that they would refund a night back to expidia as that is who I paid and I needed to contact them to get my refund. As of this review expidia nor I have received a refund, I have contacted expidia.com a few times and waited on the phone while they call the hotel to talk to the manager. Expidia stated that they called them but nobody was answering, one of the expidia.com agents said that they actually had someone pick up only to hang up on them.