I was concerned about the prongs of my engagement ring. Owner quoted price per prong but upped the price once we went to register. He ran his finger over my ring and determined all prongs needed to be fixed (no microscope). All I wanted was to get this fixed but the whole time he was trying to sell me additional services and products. Workmanship on finished product looked terrible. I will never go back.

The clerks and the store managers were very accommodating and willing to negotiate prices on some of their items.

this fall i purchased a gift for my sister online from an unknown business. time was of the essence bc my sisters birthday was fast approaching and the merchandise wasnt delivered on schedule. i went to treasures jewelers in foothills mall and boy am i glad i did! from the second i walked in i knew i had made the right choice. there staff greeted me warmly and were so helpful. my sister got the exact item i had formerly ordered at a fraction of the cost and Alex actually gave her a birthday present FOR FREE!!!!!! i will never shop anywhere else.

Sooo...this has been sometime ago but still needs to be heard. On June 3, 2019 we bought 2 custom pair of Oakleys from the kiosk. I was a little sketchy because the price was so cheap. The guy said he could get pink on mine which other Oakley dealers had told me was only available in kids, but we gave him the benefit of the doubt. He told us 2-3 weeks. More than 3 weeks passed and we came in MULTIPLE times to check. Always got a different story every single time. One time he even told us they had shipped and would be there the following thursday, went there thursday and guess what no glasses!! (and we live an hour away btw so this is many 2 hour trips to check status of glaases) So after several stop ins he finally says that my husbands are ready to be shipped but the pink for mine is on back order and dont know how long it will be. We tell him to go ahead and get his rolling so we can get them and we will wait for the pink. We go to pick up my husbands and its not even what we ordered. Its solid black, was suppose to have green O and green lens. We let it go though. So several more stop ins and no glasses. Finally we go in one day and he says the pink was back in stock and they have shipped and will be there on November 3. We never hear from him, so we go in only for him to tell us the pink was discontinued and I couldnt get it at all (keep in mind he told us on TWO separate occasions that my glasses had shipped). So he refunds our money. This was November 11. They originally said 3-5 days to refund. Never got it. Called and they said 7-10. Still no refund. The girl at treasures jewelers told me theres nothing they can do once they send the refund and that if I had any questions my bank could contact them because it was held up on the banks end. So I went to my bank. The girl got hateful with my bank lady when she told her that there was absolutely nothing pending on my account. She kept trying to push it off on the banks end but it wasnt there. Finally she says it didnt go through so they ran it again. Still didnt get it. We went to the store to speak with them directly, and to get our money. From the second we walked in they were all hateful, telling us it wasnt their problem and the kiosk wasnt their company etc. Oh but by the way, that kiosk that isnt their company...while we were standing there someone came up and asked for something to which she said we keep that down here at our kiosk ill show you. But its not theirs right? My husband blew up on them and told them we werent leaving without our money. So they called security hahahaha. The security just stood there while we hashed it out he didnt even do anything, probably because he knows they are crooked. They tell us to call the card merchant, husband explains to them he tried and they wouldnt speak to him they had to talk to the merchant. After arguing with us for a while she finally calls. One girl at the desk says to another girl this is exactly why we dont do refunds nothing but a bunch of bs. But if you didnt take peoples money for product you cant get and tell them lie after lie you wouldnt have that problem sweet cheeks ;) End of the story the card merchant after researching a while determines the first refund failed because the store didnt have money in their account (insufficient funds) but the second one was processing and said it would be 3-5 days before it shows. Oh and we cant forget the manager on duty said she only refunded our money because she felt sorry for us and obviously that was a huge mistake hahaha no honey you didnt deliver your product thats why you refunded! About a week or two later we dropped back by the mall and there was another girl outfront with security fussing and fighting at the store so I bet they did something similar to her. They also delete comments and posts because ive mentioned it before and magically gone!! We will never be back though dont you worry. If the 6 months waiting for glasses and being lied to wasnt enough, the hateful attitudes of the 3 women at the desk was!!

Very friendly, courteous and respectful staff. We did not feel pushed, or hounded. They gave us space to think and discuss. And on top of that, had the ring sized in record turn around time. We are very happy with our experience, and the price.