Today I visited the ourisman Fairfax location and the experience was not good to say the least. Upon arrival, only one associate, Agner Hernandez properly greeted and checked me in EVEN THOUGH I...

On September 5th, I brought my mom's car in for a safety recall and while I didn't plan on spending money on this specific visit, the service I received from James Case was completely...

Based on the campaign and recall notice to prevent corrosion, I took my car to the service center. After the inspection and services were completed, I drove home and only realized the issue after...

I brought my 2024 Toyota Tacoma SR5 to Ourisman Fairfax Toyota for a passenger-side door rattle and an infotainment system issue. I dropped the truck off at 9:30 AM and clearly described the...

Carol has been amazing! Taking the time to ALWAYS explain what needed to happen with my 2011 4Runner. He never spoke down to me, never ever made me feel belittled or that he could pad my bill...