Stayed at the Hilton Garden Inn recently with friends while we were in Beaumont for a high school alumni gathering. The staff at the front desk was friendly and helpful during check-in. They greeted us every time we came in the front door, returning from an outing. The guest room was clean and comfy. The bright and airy lobby was a great spot to meet friends and hang. The included breakfast buffet was simple but really good. Our friendly breakfast waitress, Victoria, was especially cheerful and attentive. Will definitely stay here again!

Spent the night of October 16 here. Rooms were very clean. All employees were friendly. It was convenient to have a bar at the hotel, because it allowed us to have cocktails with our friends and not worry about driving back to rooms. Breakfast was not free, about $13 per person. It had a good selection and the quality was good.Rates were reasonable. Stay could not have been better..If I were in the area I would not hesitate to stay here again

HGI has two EV chargers so I ate in the hotel restaurant while charging my rental car. Liked the pecan pie but the coffee came in a paper cup! Service was unfriendly. The chargers are labeled for guest use only but I charged my EV anyway and did not see any other EV user

Review of Hilton Garden InnWe have been loyal guests of Hilton Garden Inn for many years, but our recent stay was deeply disappointing. We originally booked two nights but ended up leaving early due to the poor experience.From the moment we arrived, the service was lacking. The front desk attendant didn’t even acknowledge us and instead continued working on needlepoint. It set the tone for an unwelcoming stay.The room was equally disappointing. Highway noise made it difficult to sleep, and just as we thought it might quiet down, noise from the room above us started and lasted for at least 20 minutes. Despite our concerns, staff seemed unresponsive. Additionally, the room temperature was stuck at 73 degrees, which was too warm for comfortable sleeping. Basic amenities were also missing, such as a lighted/magnified mirror, which we expected.One of the worst parts of our stay was the lack of consideration for guests. We were on our way to a funeral and had to struggle to maneuver a luggage cart over hoses being used to clean furniture. As guests in our 70s, this was a major inconvenience, yet the front desk offered no assistance or even an apology.Overall, the poor service, lack of responsiveness, and mismanagement were unacceptable. We expect better from Hilton Garden Inn and won’t be returning to this location.

Our stay was fantastic. Nothing could have been better. We will definitely stay there again. The staff were very friendly and helpful. Everything was clean and fresh. The breakfast was very good. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.