Our rental process was easy and convenient. The rental car pickup is in a designated building at the 780 McDonnell Road address. Hertz is the first section from the door. We picked up on a Sunday...

You reserve a car, and they have no intention of ensuring that it's here on time for your rental. Myself and around 10 other parties are in a waitlist for cars, not even the ones we reserved...

Pretty awful service. The gold club screens flashed a continual error message. Forces everyone to wait on line forever past midnight. Customer service was helpful but the wait was ridiculous....

Out of 14 check stands they only have 2 open for a regular reservations and 1 for gold members. I did a check in online days prior to the reservation specifically to skip the line when I arrive...

My family and I waited over 40 minutes in a huge line to get our rental car after a cross-country flight. Needless to say, it was quite aggravating. Only halfway through the wait did more...