I booked a stay for 5 days months in advance. The hotel staff is lovely, the property is well maintained, the rooms are comfortable and quiet, but no one has informed the manager that he cannot impose his militant ways on guests and not expect repercussions. Does he think this is the only hotel in town? Many reviews here echo these sentiments. The location is superb but sadly as long as he is the manager I will not return.

I won't stay here again. The shower hadn't been cleaned; it had hair in it that would have been impossible to miss if someone had looked. After we complained, management offered another room and cleaned the shower. Bathroom had a frosted glass barn door and no ventilation. We were on the second floor and were awakened by a garbage truck at 5 am.

Ten minute walk from Alewife Station makes this a convenient spot for folks who want to explore the city without exorbitant prices. The front desk was very hospitable and our room was Clean and Comfortable. The decorator didn’t like color so be prepared for grey and brown

We are staying here as I type this. It’s 7:00AM on a Sunday morning and I’ve just been awakened twice by the front desk calling our room mistakenly! Bonvoy Platinum status means nothing here. We arrived yesterday, the last night on our vacation. We’d requested two beds and got one. The woman at the desk said “we’re full”. Our room was clean but the pull out had one dirty fitted sheet on it and nothing to make the bed. We called for a room change. The manager helped us get that. The new room pullout had no sheets so we called for those. We were told we could have just one blanket as the hotel was all out. How is this even possible and why would someone say that to a guest?We bought a few things that needed to be refrigerated and came home to find the mini bar doesn’t work. It’s a steady 67. The hotel didn’t have a spare working fridge so at midnight they brought us an ice chest.I could almost cry as the hotel looks nice on the surface but is a hot mess. Breakfast is an extra fee. Parking is an extra fee. What’s the point of chasing Platinum status if the hotel treats everyone the same? I would not choose this hotel again. I’m tired and crabby from fighting with this place for things that should just be present like clean sheets and a working fridge in the room. And waking me up by accident due to sloppy front desk work.

​For the price, the location is fair (10 minutes to the end of the Red Line). Our room on the 2nd floor was clean and spacious for the family, and the staff was friendly. However, we were very disappointed.​The biggest issue was that our toilet clogged every day. It was gross and unacceptable. On the day we checked out, I even tried to use the public toilet downstairs, and one of the toilets there was clogged too! I informed the receptionist upon checking out, but I haven’t heard anything back. Also, the shower water was quite cold and wouldn't heat up properly. The hotel looks pretty, but the basic necessities were not met.:-(