This was the worst experience we have had at this hotel. We stay here 4-5x a year. We made a pay in advance reservation for a king suite. When we checked in using digital key the room was not cleaned, bedding used towels on the floor etc. the night clerk got us into a room in good order, smaller room, but clean and comfortable. The next night we returned later, key card didn’t work, went down to the front desk, long line, man was complaining that he had checked into a room, used digital key and the room had people’s stuff in it, he had walked into our room. The digital keys were active for each others room which is scary. I was told there was no way to refund the difference in price for the rooms and they gave me some points. Completely unsatisfactory resolution. Basically we didn’t get what we paid for when the hotel screwed up and were told to pound sand politely. In general this is a nice hotel, breakfasts are above average, staff is always friendly, rooms well maintained, but this trip was unacceptable

The hotel was easy to get to right off the highway, and the staff was pleasant when we arrived for our late check-in around 10 p.m. One thing I wish was available in the app is a better view of the hotel floor plan when selecting your room. We had two rooms, and being able to see the layout would have helped me choose rooms closer to each other and closer to the elevator. Our rooms ended up being pretty close, but they were on separate floors, basically right on top of each other.Once we got into the room, I was really impressed. It smelled amazing and was extremely clean. You could tell the room had been recently renovated, and it had comfortable, updated amenities. The bed was also really comfortable, and I slept well.Overall, I really didn't have any complaints about the room itself. It was clean, comfortable, updated, and a great place to stay for the night.

Convenient, clean, a/c worked well, bed was comfortable & decent breakfast. What more can you ask for?

The hallways are very dated. When we checked in there was great trepidation. Then we got to our room. It was just fine. Clean, up to date, everything worked. The bed was comfortable.... The staff were friendly and kind. Parking was sufficient. The pool was ice cold, there was a greasy looking sheen on the top and half of the lights did not work. When I notified the staff of this, I was told the pool maintenance people were due any day. It is right off the interstate, close to shopping, and a major hospital. There is food within walking distance. I would return here even with a few issues. It seems that they are on top of them. The location is good. The staff were kind. There is more positive than negative.

I stayed for the Indy500, and the staff was very nice, I was welcomed by Samuel and he took care of my needs during the weekend. Something was interesting about him and is that he’s all the time over the place, great agent managing situations with aplomb. Breakfast was good, just hampton standards. The pool glass needs to be changed I think they are still remodeling but overall a great stay!