The Arizona Inn was once the most beautiful historic hotel in Tucson—a timeless place where prominent guests, politicians, artists, feminists, ranchers, and Western cowboys gathered. It was more than a hotel. It was a sanctuary where guests were treated with dignity, kindness, and genuine hospitality. You could sleep peacefully, admire the beautiful Arizona sky, and feel safe, valued, and welcome.Sadly, that Arizona Inn no longer exists.Today, it feels like a corporate operation that has lost the very soul that made it legendary. The warmth, humanity, and respect for loyal guests have been replaced by bureaucracy and indifference.I can only imagine that the spirit of Isabella Greenway would be heartbroken to see what has become of the hotel she loved and built.The difference in service is astonishing. The restaurant once operated beautifully with three attentive staff members. Now there are many employees, yet they seem to spend more time looking at one another than serving guests. The staff once listened, cared, and accommodated individual needs. Instead, I was told that my husband’s disability was “not their problem.”What shocked me even more was being told that Patrick, the previous manager, had gone out of his way to help us and that somehow his losing his job was because of me. Imagine saying that to a paying guest. It was astonishing, hurtful, and deeply unprofessional.We paid approximately $1,600 for six nights while the hotel was under construction. The air conditioning was not working properly, yet instead of receiving an apology for the inconvenience, I was made to feel responsible for the previous manager’s dismissal.Is everything somehow my fault now?That single conversation erased years of goodwill I had toward this historic hotel.I will never return to the Arizona Inn, and I cannot recommend it to anyone. If you are looking for genuine hospitality, compassion, and respect, you may want to stay elsewhere. A beautiful building means very little when the warmth and humanity that once defined it are gone—and with them, my beautiful little friends, those wise desert lizards that once made the gardens feel alive.

We have stayed here a couple times. This time, we visited only the bar for drinks. The staff are so professional and friendly. The drinks were just as they should be. The bar and lounge are still the same...dignified. The outdoor patio is lovely and the grounds are mature and manicured.A Diamond in Tucson.

Our stay at Arizona Inn was truly a breath of fresh air in today’s service world. From the bell staff carefully handling our bags to the thoughtful daily housekeeping—without even needing to ask—it felt like a return to the kind of hospitality you don’t often experience anymore. Such a special touch.Our casita-style room was absolutely perfect. Tucked along charming garden paths, it offered a private entrance and a lovely little patio that made it feel peaceful and secluded. We especially enjoyed strolling over from our casita for meals—the food was outstanding, and the patio dining was a highlight.As a registered historic property, we also loved learning about the inn’s rich history, which added to its unique charm and character.Highly recommend this beautiful, welcoming, and timeless place to stay!

First time dining there since the ownership change. Food was average at best, service was terrible. Not enough servers, and the ones who were there seem to have no training whatsoever. Very sad to see this happening to a Tucson landmark.

We were so happy to be at the Arizona Inn and it was just how we remembered it. Very beautiful grounds with an area to play table tennis, tennis, croquet and a lovely pool area. Lots of areas to sit and relax with various fountains. The outdoor patio area is our favorite or the bar, just a personal al preference. Free parking for guests.