The room was clean, lighting poor, no grab bar in shower , no soap in dispenser - things that get on your nerves just before you go to sleep.

My flight was to arrive in Albuquerque New Mexico at 1130 pm. However, I had a 13 hour flight delay. I called the hotel to inform them of my late check-in which was to be after 11:30 pm, Lily from reservations told me she would send note to front desk but to call again the day of my trip. I called the front desk and spoke with Adamarie, she wrote the note and said it was important that I called for room not to be released by their system at midnight. When I found out of the awful 13-hour delay I spoke with the guy that was answering phones at the front desk. I didn’t get his name it’s 1130 pm and I’m stuck in Chicago from Philly which by the way had also stopped at Kentucky for fuel. I would also have to take two more flights instead of one, to then arrive at 1130 am the next day. Again, was told it was all good and they have the note. I finally arrived 13 hours later due to flight delays that I had zero control over. Adamarie had to call manager bc she couldn’t get the room. The manager Kevin was arrogant, inconsiderate, and very unhelpful. He claimed I had to call Expedia (he should have said the third party I used to book hotel ). However, these companies don’t control the release of room. It is the hotel system that releases rooms, and I called 3 times! I had not slept, I had called to keep hotel staff informed and the manager is saying “there is nothing we can do, you didn’t arrive and it’s a no show so there is no room”. I called capital one travel and after 45 mins I was thankfully able to get the room. Kevin acted as if it was thanks to him. It was not thanks to any of his work, and I clearly know the hotel business wants more money . I saved money booking through the third party and the hotel company could get way more by releasing room since it was ballon fiesta week. It was thanks to my persistence and capital one travel intervening that I had a place to stay. The manager Kevin made the experience very unpleasant!! The room was not cleaned not even once!!. All this hotel has to offer is the location. I want to warn you all if you use third party to reserve and are late due to external events, they are not going to help you, even when you call to inform them of what you cannot control. The hotel not being cleaned once, the door has to be slammed to close, and the manager Kevin was not helpful, he loves to take credit for what he did not help with. I tried to make the best out of the trip with my family who were smart to stay at an Airbnb. While the hotel is near, stay away unless you know you will be there on time. Don’t forget to slam the door so it locks.

A motel would be better. 1075989691Run away. See attached photos.1130 ish amMe: why is my leg itching so bad?Went to front desk asked for manager to come up and see for himself. Nonchalant like this was a known issue.Went to urgent care, got steroids prescription. Went to get meds filled, and laundry detergent to not take any unwanted critters back to Michigan.During that time “exterminator” came.2 ish pmManager: “They didn’t find anything”.Me: Guess it’s psychosomatic(?)Tried doing laundry. Washer stopped taking coins.Manager: “We will have to call third party vendor”.Me: “When they coming?”Manager: “I don’t know. I can send your clothes to a dry cleaner”Me: “they can get it done by tomorrow 7am?”Manager: “I can call around”. At first I said no, then called back because I wanted to call the bluff it’s IMPOSSIBLE.Then: “we will call you to let you know”Went offsite, did laundry.300 ish pmCame back to the “upgraded room” which the curtains didn’t cover the entire window. Plus, near the roadside hearing all the traffic and sirens on San Mateo.Them: I can get you a different room across the hall.Me: see pictures of burnt holes in curtains.Called downstairs. “Any word on the dry cleaning?”Them: he left for the day.Explained that I don’t want pay for the 2 days of sleeping in room 512. No answer, like pulling teeth. Gotta keep that money!Jim Long and Heritage Companies are the worst.

Run away. See attached photos.1130 ish amMe: why is my leg itching so bad? Went to front desk asked for manager to come up and see for himself. Nonchalant like this was a known issue. Went to urgent care, got steroids prescription. Went to get meds filled, and laundry detergent to not take any unwanted critters back to Michigan. During that time “exterminator” came. 2 ish pmManager: “They didn’t find anything”. Me: Guess it’s psychosomatic(?) Tried doing laundry. Washer stopped taking coins. Manager: “We will have to call third party vendor”. Me: “When they coming?” Manager: “I don’t know. I can send your clothes to a dry cleaner”Me: “they can get it done by tomorrow 7am?”Manager: “I can call around”. At first I said no, then called back because I wanted to call the bluff it’s IMPOSSIBLE.Then: “we will call you to let you know”Went offsite, did laundry. 300 ish pmCame back to the “upgraded room” which the curtains didn’t cover the entire window. Plus, near the roadside hearing all the traffic and sirens on San Mateo. Them: I can get you a different room across the hall. Me: see pictures of burnt holes in curtains. Called downstairs. “Any word on the dry cleaning?”Them: he left for the day.Explained that I don’t want pay for the 2 days of sleeping in room 512. No answer, like pulling teeth. Gotta keep that money! Cousin owns a couple of businesses in old town. Word on the street: Jim Long is cheap!

Service, cleanliness and location were great. The room has a crazy southwest artistic design. If you are an art lover you would love it . . . The only reason I am giving it 3 starts is that they charged me a amenity fee after I had arrived. They claim that it was stated it right before check out on the third party site to pay at the hotel. The site I booked it on didn't. I went back and doubled checked. They don't even offer $20 worth of amenities. Watch out!!