It’s a nice convenient location for Heights residents which is how I chose it. The decor, however, I found a bit smothering with cutesy things, knick knacks, plastic floral arrangements, books galore and enough pillows to fill the Playboy Mansion. It’s kinda a cross between your grandma’s parlor and her attic with a little Parish waiting room thrown in. I felt claustrophobic. Agreed, many folks would find this homey and cozy especially if they like to read and drink tea (Nicely available). My body massage and foot and hand massage with paraffin wrap were okay. A bit of pressure (as asked for) would have been nice but, again, many customers likely prefer the soft touch modality (Should have upped it to the deep tissue). The deal breaker for me was the continual muzak sound track playing loudly everywhere. I couldn’t wait to get to my car and away from it. Synthesized instruments makes me cry. Maybe, quiet classical, jazz or nothing?? Just let me breathe in silence. That would have been blissful.

The “owner”/ owner’s husband, Chris Rockett, is a sexual predator. He will rub his erection on you while he massages, get way too close to your breasts, and sniff your hair/ears. When you confront his predatory behavior, he will get teary eyed and say he has problems and you are just so pretty. It’s disgusting. I have 0 idea how this place is still in business. I have told the massage board and have retained an attorney. Based on these reviews, I am not the only one. His wife needs to stop covering for him.

Had a gift card and called several times trying to use it, they had limited hours or closed for covid reasons. Now they are open and refuse to accept it because it expired….

I posted a complaint last week regarding my appointment being botched. I wanted to give an update. Since that time, the owner called to speak with me to offer her apology. She was very pleasant, and explained what happened, and acknowledged my irritation at the mistake. She offered me a discount and asked me to reconsider returning to the spa. I did agree, and had a really great facial, great service, and although it wasn't necessary, an apology note from the employee who made the mistake. Anyway, I felt it was important to report that The Back Porch is very concerned with service and their customers. I am pleased to be back!!

I booked an appointment for today for a microderm abrasion treatment. When I arrived, the woman at the front desk said she couldn't find me on the schedule. I told her what time I called and she said, That's Ashley, and she's gone for the day. I spelled my name, just in case it was on there but misspelled but nothing. This woman offered no apology, no offer to reschedule, no offer to help me in any way, nothing! When I asked to speak to the manager/owner, she said the manager was not available, so I asked her to have the manager call me. I asked to speak to the owner, and she said she would give the owner my telephone number but I couldn't have their number. When I said that I was pretty upset, she just kept saying My hands are tied, and What do you expect me to do?. Honestly, this woman had absolutely no customer service skills! I would not want her to represent my company , or I would at least get her some training, especially how to maintain customer satisfaction even when things go wrong. I don't know if the manager will call me, I fear not. I have always held this business in high regard, but I will not return, based on how I was treated today. The lack of customer service, rather than the mess up on the appointment, is why I won't go back.