This place is like a frat houseAlmost everything is brokenPool doesn’t work has green scum on the bottom of itSauna doesn’t work. Looks like it hasn’t been cleaned in months.All the outdoor furniture is torn or worn beyond Hilton standardsHotspot doesn’t workDamage everywhereWeeds everywhereDirty carpetsTerrible lighting at the closet you can’t even see in there$30 to park $12 for a bottle of water one bag of ice per customerWhat a bunch of cheapskates I won’t be staying with Hilton in the future I don’t believe I should’ve read the reviews before I came hereFront staff is terribleI ask a guy to get to a pool he told me to go down the hall turn left and keep goingThere’s a door behind him that went to the stairs, went down to the pool and he didn’t tell meThere’s nothing about this place. That’s good.

I am a tour guide and routinely take guest on route 66 from Chicago to Los Angeles, Santa Fe is in the middle of the tour and we get a day off here and I’m always looking forward to staying in this beautiful hotel in those beautiful townI don’t like riding naked reviews, and especially on someplace that I’m such a fan ofI’m watching this hotel deteriorate can I break my heart.He have three elevators in this hotel and when we showed up not one of them was working I had to help my guest carry their luggage up the stairs, the mechanical so things mechanical breakdown occasionally, but this is the new norm here when we were here weeks ago they only had one working and prior to that I’ve never seen all three workingThey have a beautiful pool area that I tell my guest about and I personally look forward to soaking in the hot tub, I got up early, called the front desk to make sure the pool area was open. They assured me it was I went down and started to get into the whirlpool and it was cold, I went to the front desk on the way back to the room told the young man and he just said well it should be hot and that was the end of the conversation. The last time we were here, the entire pool area was closed for two days that we were hereThe rooms are nice, the staff is nice. The keys were a disaster, but that’s something that has a tour guide that we just have to deal with some hotels.Things happen, but when they consistently happen, it concerns me and what their priorities are. They just don’t seem to care.

Don’t stay at this hotel. There’s so many great options around the plaza this should be the very last option of them all! Staff here are so rude. I called two weeks before my arrival to adjust the check-in date. Though they said they adjusted the dates they did not and then tried to say I was a no-show then canceled my reservation and charged me as a no show. When I explain the situation, they were so rude and took no accountability. Ruben and Liz are the rudest and least helpful people. She was also 1000° in the lobby because they were having HVAC issues in the middle of summer.This place is a dump. The staff are horrible.

Horrible property. Does not deserve the Hilton Brand. All previous critical reviews are correct in their assessments. Our experience was no different. AC did not work, safe did not work and phone did not work to call the front desk. After much discussion we were switched to new room. Every time we flushed the toilet, water shot out of the tank onto the floor. This was an issue as it was evident from the water stains on the floor that this has been ongoing for some time. Maintenance is non existent and front desk support could do nothing to help. Pictures show the parking lot and what qualifies as exterior maintenance (weeds everywhere taken 9/6/26 am).Take your money and family elsewhere and you will have a much better time in Sante Fe.

This is my favorite place to stay in Santa Fe. Just a few blocks, easy shaded walk to the Plaza. The charges for bringing a pet and for parking are pretty steep but we think they are worth it. Nice clean room and, though dogs are not allowed in the restaurant, room service is great and surprisingly quick. All of the staff have been lovely, too.