The attention to detail is excellent. I travel extensively and the requests that I made were done with precision. For example, I requested my room be cleaned early as I had an all day business zoom meeting. This was done without any additional requests. There is turn down service at night without having to ask and there were small treats left each night. Even tiny details such as the comfort of the slippers were wonderful. Plus, if visiting Santa Fe - this is an excellent location. An additional important point was how quiet the hotel was. The walls are thick and it was a serene sleep.

Our room was nice, probably the best option in Santa Fe. Nice service at checkin, lounge was nice but very limited cocktail offerings. Settled for a whiskey that wasn't my first choice, and by the second night that was gone and not replenished. Rooms were nicely furnished but fairly noisy in terms of being able to hear everything in the hallway. Breakfast room service was extremely slow. The hotel was nice and clean.

We had a wonderful stay at this hotel. The staff is top notch, the car service was an added benefit, the location and atmosphere was great, and it was a fantastic visit! While it is expensive, it's consistently great!

Fabulous. We simply took a time out and visited Santa Fe. The hotel and staff were excellent and there's nothing we would say otherwise. Very personable. Great location to anything. Valet was as easy as it gets. The manager, Tarun Mishra, gets a shout out! Thank you all for a very special stay. We will recommend to one and all.

I was rather disappointed by our stay here. I booked through Amex Fine Hotels and Resorts so expected the usual elevated experience. The hotel is smaller than I'd thought and quality just not quite up to par.1. There was no room service menu in the room so I called but got a recording each time so I left a message. No one called back but some time later a QR code was dropped off at the door...but it was for the room bar, listing prices for the soft drinks and alcohol! I'd wanted to order breakfast.2. The service at the restaurant for breakfast and dinner was very good. The smoked salmon bagel was excellent but the pastries basket (powdered sugar sprinkled on: croissant, chocolate croissant, and berry strudel) was very mediocre. The other breakfast items and dinner were all decent enough but not great.3. There was constant noise outside our room of carts being rolled down the hall, doors slamming, and other miscellaneous noises by the staff.4. The bathroom smelled of bleach the first day, which is not pleasant and actually toxic. 5. The location was good as we walked everywhere but it is on the northern edge of downtown, not the center.I don't generally write bad reviews but felt others should know what to expect. Nothing truly bad but not wonderful enough to warrant a return visit.