My sister and I drove up for the day. The massages were wonderful, accounting for the two stars. The shared changing rooms? Gross! Yes, you have private areas with showers blah blah blah, but you have to make your way through shriveled up naked men to get to a tiny room that smells like stinky feet. Maybe try the traditional Japanese way of modesty and privacy.Also, the room where you wait for your treatment is not relaxing or quiet. It’s a hard bench right by check-in. Aside from the treatment itself, the whole experience was disappointing. I don’t expect a response from management beyond ‘find another spa’. Don’t worry. I will.

The spa atmosphere is rather corporate. White and hard surfaces. I use a walker and there were no handicapped accessibiity features . Elevator was broken. Staff helped carry up my walker onthe many steps. My massage was average- nothing great. Very expensive.

The dressing room was co-ed!!! Yes, there were rooms to change in, but a line of people was waiting, and I had to change in a bathroom stall. I forgot something in my locker and had to get dressed again to get to my locker surrounded by men 1/2 dressed. I have NEVER been so shocked, disappointed and bewildered in my life. I looked around to see how others were feeling and everyone looked very uncomfortable. There was no room to move around and I felt like I was in a mens locker room. It was unbelievable. For a “Spa” this is very concerning and I just have to ask why? My sister and I had massage appointments. During my Massage I got to listen to construction. Pounding and saws going. I asked the therapist if they were making another dressing room as I thought maybe, possibly they put all the men and women in one locker room as they were possibly building a new one, but no, she told me that they were building another hot tub to bring in more people to make the dressing room even more crowded. REALLY??

Corporate. Terrible. No healing sense. ALL locker spaces are mixed gender = UNbelievable. The grand bath is about two feet deep. You wander around in your robe mixed in with fully clothed people checking in and being given tours. A staff person even walked into the locker room giving a tour. The poor massage therapists line up at precisely the designated # of minutes before the top of the hour, waiting politely to be handed off to their next appointment. The massage was nice. But the overall experience is NOT WORTH the very high price tag -- and I wouldn't pay even under $100 for it.

I used the hot tub and then couldn't open my locker. I didn't have time to find a staff member because I had a massage scheduled, so I left my swimsuit on top of the lockers in a plastic bag. When I returned the suit was gone and I checked all over the locker room. I explained the situation to management, and they admitted the lockers were sometimes tricky to open, but they refused to pay the very low cost of replacing a basic Speedo suit, saying it was my fault. I pointed out that it was clearly their staff member who removed it because no one would steal my older wet swimsuit. All I wanted was enough to replace the suit, which costs about $75. After numerous conversations with them, explaining that this wasn't about me being careless, they still refuse to take any responsibility, and won't replace my suit.