Good Afternoon Mr. Williams,I hope you are well.I have recently returned from annual leave, with today being my first day back, so I have not been able to read or respond to your previous emails until now.Unfortunately, splitting the cost is not something we would be able to accommodate, particularly as it would involve charging another customer for damage that occurred during your rental.I do completely understand your frustration regarding taking the larger vehicle and the situation surrounding the damage. However, the vehicle was taken with an awareness of its increased size and with full knowledge of the £2250 excess.As outlined in our terms and conditions, the repair bill will be issued to you within 60 days of the repairs being completed on the vehicle.If you have any further queries or concerns, these can be handled by our damage recovery unit, who can be contacted at [email protected] feel free to leave any reviews you wish or to contact Trading Standards, who will be able to confirm that we have acted in line with our policies and the contract that was agreed.Kind regards,Greg EvansThis is the letter I received from Mr Gregory Evans (Llandysul) Branch Manager of the Carmarthen Branch (Portakabin) of Enterprise Rent-a-car.I hired a van online, a small van 3 m squared, to undertake a fleamarket. I arrived at their portakabin on the outskirts of Carmarthen town on a Friday to be told that there would be a delay in getting the vehicle I ordered.A phone call from their branch and an email from their Swansea Branch Manager, Mr Ethan Long, to notify me that my rental would be late.I could hear staff on the phone asking the 'renter' when they would be able to return the van. They were doing removals in Swansea and wouldn't be able to bring the van I had booked back until 4.30-5.30pm The manager who looked exactly like Mr Greg Evans (Llandysul) informed me that he would take £30.00 off my rental charge have a pint on usEnterprise Rent-a-car provided me with a large van, unsuitable for my purpose but I accepted it. My rental should have been for 11.30am instead I left their Portakabin at 12.40pmThis was my second van hire from this location and my last. The staff use hand held computers that can take your credit card payment faster than you can sign your name. I declined the upselling of a daily damage waiver as it would not allow me to break even on the fleamarket.I return the vehicle with damage to the roof where I reversed under the plastic guttering of my home which despite a reversing camera looking down didn't warn me about looking up.I returned the van on the Monday, not admitting negligence but admitting tiredness and fatigue and responsibility. My suggestion to Enterprise Rent-a-Car, Portakabin, Carmarthen was the renter who was late, Enterprise themselves and I share the cost of the damage.My credit card has been charged £2,250 by these cowboys and I have to wait 60 days to hear how much the damage to the vehicle was and whether I will get a refund for any of that amount. IMPORTANT FOR OTHER POTENTIAL CUSTOMERS TO NOTEWhen you book online, your payment goes to their UK Head Office in Egham, Surrey.Any upselling, daily damage waiver rates go to the local branch so it is the Carmarthen Franchise that holds my £2,250 not the UK Head Office. So the long and the short of it is, I should have read the reviews about this franchisee before agreeing to rent. They make it look so easy and inviting and cost effective online but it's when you get to the branch that the upselling starts and you start to feel uneasy about the responsibility you have just undertaken.The last words of the staff member that dealt with me as I left the Portakabin was Your free to go now Mr Williams as my credit card was being savaged behind my back.BUYER BEWARE!!!Obviously this is a local UK matter/dispute/review and does not reflect on the practices of Enterprise Rent-a-Car1350 Paseo del Pueblo SurTaos, New Mexico

If you are looking for a car rental company, consider Enterprise Rent-A-Car. I use Enterprise Rent-A-Car in Taos or Santa Fe, New Mexico, whenever I need to travel out of state for a brief business trip, and my experiences have been excellent.もしレンタカー会社を探しているなら、エンタープライズ・レンタカーを検討してみてください。ニューメキシコ州タオスやサンタフェで出張などで州外に行く必要があるときはいつもエンタープライズ・レンタカーを利用していますが、私の経験はとても良いものです。At Enterprise Rent-A-Car, agents are always friendly and provide spotless rental cars ready to go at any time. We are lucky to consistently receive a clean, new SUV, and their prices remain very reasonable.エンタープライズ・レンタカーでは、スタッフはいつも親切で、いつでも出発できるように清潔なレンタカーを提供してくれます。私たちは常にきれいで新しいSUVを借りることができ、とてもラッキーで、料金も非常にお手頃です。