I purchased some boots from your Las Vegas, Warm Springs store and I had the worst customer service experience I have ever encountered.Everything was great when we arrived. The store looked fantastic and was very inviting. We spoke to one of your staff members, Gary, who helped us a little with the boots but mostly spoke to us about his Spotify career. My partner finally chose the perfect boots and is really happy with them but when we went to the checkout we met Virginia who completely ruined our experience. She was very abrupt and blunt to us from the get go and seemed to have nothing good to say.Gary had added shoe trees to our order but we chose not to buy them which is when Virginia got really rude. When we said no thank you to her repeated insistence about buying the boot trees she started mouthing off to Gary about us not buying them and shaking her head in judgement. This all happened as we were paying and standing directly in front of her.At the end of the transaction we were in shock at the sheer lack of respect but still we're polite enough to say Have a good day to no reply.Since recalling this experience we are strongly considering returning the products bought and going elsewhere. After spending over $300 on boots I at least expect some kindness and any judgement to be withheld until the customer has left the store. I hope this matter can be resolved so nobody else has such a negative experience at one of your stores.

Fantastic place. Big and filled with fantastic choices. Staff so friendly and welcoming. Nothing was too much trouble.

Best boot store around, myself and my girlfriend were well looked after when we bought our boots my girlfriend also got a hat n a bag. Staff brilliant and very helpful. Big shout out to Gary for his help. Highly recommended.

excellent variety for allboots a plentyaccessoriessockseverything available on shelfsvery helpful store associates

I finally went into the Boot Barn in Las Vegas after driving past it many, many times. The first thing that struck me as I walked in the door was that it smelled like a western store is supposed to smell. Now that may sound weird but you could smell the leather aroma that is often associated with western wear. Looking around it’s apparent that they offer anything you can imagine when it comes to Western wear. I just wish I had had more time to spend there. Which means I will be back.