Yahoo
The time I was on hold with pottery barn and the manager.
This is what you get when PB refuses to fix a sofa casing that is too large for the cushion, after buying all new inside cushions $900+
Pottery Barn Home Furnishings

Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs and brick-and-mortar stores all over the world, they got their start in 1949 in Chelsea, New York. Shop furniture, bedding & accessories designed to help you create a home that's as beautiful as it is comfortable.

Website: potterybarn.com

Phone: (615) 292-2145

Closed now

  • Wed 10:00 AM - 7:00 PM

4011 Hillsboro Pike, Ste 101 Nashville, TN 37215 ·426.91 mi

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Reviews

yelp
2.0 28 reviews
5 star
6 4 star
0 3 star
0 2 star
4 1 star
18
Emily D. 10/22/26

The customer service at this location was awful. No one was willing to help over the phone or when I went in the store afterwards. Said they would call back multiple times and never did even when...

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Steve 06/26/26

Pottery Barn customer service is the absolute worst. They shipped me a side table that you would expect to be new. The box arrived and had been sealed with blue painters tape so it was obviously...

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Tracy M. 09/18/25

Terrible, terrible customer service. I used to view this company as solidly good, with good quality items. No more. I was royally screwed after canceling an order taking 2 Mos to ship. I advise...

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Valerie I. 09/01/25

I ordered a rug the beginning of August. I've never had any issues with PB until now. I called PB customer service because the rug hadn't shipped and it continued to say processing. When I called,...

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Rachel B. 02/27/26

I have shopped at Pottery Barn for years and purchased countless pieces of furniture, decor, serveware, etc. from various locations. This is BY FAR the most unpleasant location I've ever stepped...

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