For as along as I've lived here, since 1991, I've heard the slogan, Call before you dig. It's just synonymous with the City of Las Vegas. It is a bigtime safety issue so I understand the...

If I could leave zero stars I would. HORRIBLE customer service. Stayed home all day to get service turned on . Sat right by the front door all day with one of my three very vocal dogs. These dogs...

I called to pay my current Southwest gas bill today. And the representative stated I had to verify the year I opened my account. I also had to verify the amount I paid last bill and of course, all...

My parents have had Southwest Gas as a service provider in Phoenix, AZ for over 40 years (and APS before they took over). This past year they have been anal about everything. Circumstances led...

You should have an office for customers to go to with questions or to pay. Also, you should be able to your bill without your account number. Impossible to pay elderly Mom's bill. All her other...