This is a terrible place to stay. Cockroaches in the rooms,common areas,restrooms and no one cares. Management is a disgrace and a bully who asked me why I keep staying there and most of the staff do not speak English. When I lodged a complaint against the manager Sal I ended up being escorted off property like a common criminal when all I did was tell the manager to split my deposit between two credit cards . The place is outdated and rundown with lots of maitiance issues and a lack of staff to fix the problem. Do yourself a favor and don't stay there as you get what you pay for- poor service,,Cockroaches, dirty swimming pool and sauna,and a bully of a manager.

Dirty, slow service, very loud noise until 2.40am. I would not recommend this property. Never been to Reno, it ruined the experience and won’t be back. My advice, stay in a casino property.Elevators not always working, location was not the safest with clientele around.

Keep looking, this is very tired and not well maintained. From the AC that sometimes works to the holes in the carpeting the place seems to be falling apart. Sadly, the people are very nice and the location is great. We have been here several times over the years, it just keeps going downhill.

Wow, how bad can it get? We have stayed here for years and have seen it continue to go down hill. Sadly, it appears to have hit rock bottom. I can't begin to list all that is wrong but it is not that something broke, nothing is being maintained. HVAC not working correctly, torn carpeting, toilets that not only don't work right, one of them has a seat that doesn't fit. Skip this one, it may never recover.

Penelope went above and beyond to make me feel welcome which made all the difference in my stay. The furniture and amenities are very outdated however the kitchenette and location made up for it, and the bed was surprisingly comfortable. The walls are in fact thin like other reviews mention and AC is on its last leg, but for a 2 star motel it’s to be expected.