Came in from Denver looking for a nighty manager offered a weekly for 350. Sounded good because we were looking for an apartment. He said it woukd be ready next morning. Great..showed up next day he said come back at 2 ok...showed up at 2 he said 430..ok came back he said 730 but oh by the way we need 200 more dollars for deposit. Ok...upon arrival asked if they accept pets..yes they do . gave him 550 dollars ..response pick up key at 730. Ok so get there get key he wants another hundred...no its a service dog. Ok so just give us the money back were frustrated by now. He says he will show us who he is by faxing our IDS to everyone in reno and we wont ever find a place in nevada. WOW! My daughters deaf and the dog is her service dog. I would never ever recommend this place to anyone...

Rooms are very good, big, neat and clean. Customer service is just great as they were very cooperating and helpful. The restaurant is just amazing the food is delicious. Overall the hotel is great and a budget hotel in every aspect.

I find that the last review of the management and all of it's ridiculous comments to be unjust. We as a family are very happy that when we came into town to check in for the holidays , like we always do ... we were VERY happy to see that Mr. Laub has changed management and some staff members whom I recall to be drug addicts and prostitutes. The last time we stayed , there was drug activity and we were so sad to see a place we love to come every year for Christmas just turn into a drug , crime filled place . Yes the new managers are a little shocking at first but I could not be more happy with sweet disposition of everyone and their over all positive attitudes . The new housekeeper is such a sweet lady . We felt safe and welcomed . We were NEVER denied towels and she actually brought a new set to our room and refused to take a tip . This last review is clearly someone who did not like things to get better they obviously were part of the problem . So Farrah and Terry ,, we adore you guys and we will definitely be back .

I HAVE BEEN COMING HERE EVERY MONTH FOR THE LAST YEAR EVRY 12 DAYS FOR A 4 DAY WEEK END.. HAD NOT BEEN THERE FOR 3 MONTHS.this place went to HELL literally the so called new managers dress in black and tattoos every where.. the female had a tattoo like a neck brace that cover her hole neck....long stringy dye black hair one would think she was part of the adams family and bald headed big butted male also full of tattoos with nazi swastika on the back of his hands and a white supremacy sign on his neck.. the store was empty and painted black with dogs running around and teenagers also with tattoos..the room was bad not clean urine on the toilet and smelled ..you could not pay me to go back..we were also told no clean towles hang the one we give you up you wont get any more and not to worry about your safety we have cameras everywhere we watch 24 7 and we both pack guns and he lift his shirt and showed his gun so we only stayed one night and will never go back there again when asked what happen to the old manager and house keeper they said horrible things we know are not true Anna and Polly were the best this place was clean the store was clean and stocked we were treated like family and they had the best crew you allways seen the guys working if you needed any thing they were right there Joe laub you need to pull your head out of your butt......