Great location in central area of city. Very clean rooms and unique furniture and atmosphere. A good value compared to other places. The area was quiet and enjoyable and the front desk staff was very honest and accommodating. Thank you.

Older, probably family-run business close to Interstate 80 and inexpensive. Room was fine except for big cracks in the tub, but had no problems (just hope it wasn't leaking). Staff was friendly and helpful. Plenty of parking. Would stay again.

First let me say that when I walked into the bathroom for the first time, I found fresh blood on the toilet seat. Do I really need to say more?I had a booking through Hotels.com for the Victorian Inn, February 20 through February 23, 2025. I arrived at approximately 5 PM and checked into the hotel. I travel from San Rafael, California to Sparks in order to meet up with a lady friend of mine in Truckee. I arrived at the hotel with just enough time to take a shower and then meet my lady friend in Truckee. The first thing I noticed about the hotel was the bathtub/shower was very dirty when I took a shower. I was able to use some soap and scrub some of it with my foot but it was clearly not cleaned professionally. The second thing I noticed was extremely disturbing. I went to use the toilet, and as I lifted the lid, I noticed there were very small traces of blood around the underside of the toilet seat. I was planning on bringing my lady friend back to the hotel room, and I could not allow her to see such a terrible condition of the bathroom. So like a responsible man, I cleaned the blood from the toilet. I also noticed when I was taking a shower, did the soap dispenser in the shower did not dispense any soap. When I got out of the shower, I tried to dry my hair. But found that the hairdryer did not function. I immediately went down to the front desk to alert them of these three fails and I sent an email with photographs which are included with this email Bonnie at the front desk gave me a hairdryer that functions in order to use. But my hair was already dry. I then left for Truckee to meet my lady friend. When I returned from Truckee on Thursday evening, I found that the coffee maker was unable to release the lid that houses the coffee pods. It took me about 15 minutes of pushing on it in several different directions in order to get the lid to release. The next morning, I found more problems with the room; when I got up from bed on Friday morning, I left early to explore Sparks. I found sparks to be delightful. My only problem with the trip so far was the room. I returned to the room at approximately 4 PM and try to make coffee again this time the coffee maker wouldn’t power up. The TV and the refrigerator powered up just fine so I had to remove the coffee maker and plug it into the bathroom outlet in order to make it function Bonnie, the front desk manager did not exhibit good customer service. I tried to end my reservation early through hotel.com. There was about an hour of back-and-forth with a high-level manager @hotel.com who communicated with Bonnie. The hotel.com manager explained some of my key complaints to bonnie. hotel.com said that I could not get a refund on my money unless the hotel could book my room when I planned on leaving. I accepted this complaint to Bonnie at the front desk. Before I could even speak, she denied the fact that blood was found on the toilet seat. I asked her how she knew? Bonnie said that the rooms were cleaned every day and inspected by a manager. I then asked Bonnie. I If she had inspected my room? She said that she had not inspected the room. She then reiterated that I was incorrect about blood being found on the toilet. I said to her that I would just like to say one thing. And she said OK I said since you did not inspect the toilet, you really don’t know if there was blood there or not. She did not respond. On Friday evening I once again left for Truckee to meet up with my friend. I did not return until late when I woke up Saturday morning, February 22, 2025. I returned about 3:30 AM to the hotel room. When I returned, I turned on the TV and began to unwind. This lasted for about an hour then a breaker blew in the room and the TV coffee maker, cable refrigerator, and bedside room lights all failed to operate because they are on the same breaker there was not available for me to turn on. On Saturday morning at approximately 7:30 AM, I called the hotel manager, I cannot remember his name, but he was a gentleman I spoke to before I arrived. He is an excellent manager with excellent Customer service. I know what I’m talking about because I’ve worked at several hotels, including two Ritz Carlton‘s I know very well what good customer service looks like. I asked the manager to find a pen and a paper so I could let him know of my complaints and he could pass them on to the owner of the hotel. I gave him my long list of complaints and at the end I told him that I was planning to write a terrible review for Victorian Inn on both google and at hotel.com. I also told him that I was a reasonable man, and I understand people make mistakes. So I offered him to make things right through the owner. If when I returned in a week, the hotel would provide me an upgraded room in exchange for the terrible service I received when I arrived for my first journey. Also, I told him that, since I am reasonable, if this guarantee could be made, I would not write the terrible reviews. All I ask for in the manner of special treatment is for when I return with my lady friend if an effort has been made to upgrade the room. Perhaps some colorful pillows added to the bed. Perhaps some upgraded artwork. And most importantly, a clean bathroom. This is not an unreasonable request. I do not believe Victoria Inn should be publicly humiliated by the review that I will present because people make mistakes. All I ask is for a small service to upgrade my room. Next time I come. I’m planning on coming next weekend: February 27, 28th March 1 and March 2, 2025. I think, it would be an excellent way for you to improve your service to provide me the small effort of special service. I do not ask for a discount in the roof fee only that the room be presentable with the upgrades that I have requested. If you think this is unreasonable, please let me know.The Victorian Inn told me to Go Fu$k Myself.

The room wasn’t very clean. There were ants in the bathroom. I don’t think the towels or sheets were very clean, the mattress cover was stained. I’m pretty sure I got ringworm from the Towels or bedding. This is just a very old motel, so I shouldn’t have expected much. I was hoping at least for a clean room.

We were looking for a cheap hotel in the Sparks-Reno area that didn't include a significant room fee above the cost. We saw The Victorian Inn lusted on line . It is a retro motel that has probably seen better days. The front desk check in was efficient. This is a drive close to your door motel with free off street parking in a small lot. It is two stories so note that when requesting a room. Victorian Avenue is a fairly busy street though it was quiet throughout the night. There are walkable convenience stores near by and we did a short drive to a DQ. We secured a room for $60.14 though there was also a required deposit of $150 which I hope will be reimbursed as they said. The room was comfortable enough with basic amenities.