I moved from Las Vegas in 2015, after living there for twenty-two years. I've been to many hotels and resorts and can truly state, The Berkley was absolutely amazing. The rooms, staff, proximity to the strip, just extremely nice. I've already recommended it to a few of mh friends and family.

Horrible customer service!First, when we checked in we were supposed to have an handicap accessible room as our daughter is in a wheelchair. The attendant put us in a regular room claiming it was an ADA room. After calling to say it was not. Her and the manager then went on to say the hotel only offers ADA rooms that have a grab bar in the shower?! I responded we needed a room with roll in shower and accessibility. She again claimed there was no such thing. After an hour and an half of waiting and having to site ADA law that a hotel requires rooms with roll in shower and accessibility. Magically there was a room right next door to us with these accommodations!!Second, our son has a service dog. He also has epilepsy and autism. Staff insisted we provide a card for his dog which is against the law. They also questioned and interrogated us about the service his provides. This is also against the law!Third, on our third night of the stay Irene, manager would not let me back into our room. My key was still keyed to the original non-accessible room.Let me state no one ever requested we list all adults in the room at check in.I went to our car to get our daughter’s medication. She has severe epilepsy. I could not re-enter the room due to the room key issue. I not only had a room key but a parking pass, and valid reservation. Irene would not let me back into the room! OTHER STAFF WAS LITERALLY PRESENT AT THIS TIME THAT WAS THERE WHEN I CHECKED IN. They were stunned she would not allow me back into the room. After arguing with her for over 30 minutes she finally had security escort me upstairs to open the room. OUR DAUGHTER COULD HAVE HAD A MEDICAL EPISODE AND THIS WOMEN WOULD NOT LET ME IN THE ROOM. (For those wondering my daughter is not a minor).To say I am appalled at the way our family with special needs has been treated by The Berkley is disgusting!If you are a wheelchair user or require an ada accessible room I would highly suggest not staying here. The shower water directly pours out of the shower onto the bathroom floor making it a huge fall hazard. We had to have towels all over floor to keep the floor dry. Which is not easy when you’re in a wheelchair.Staff is rude, condescending and uneducated. There are so many more hotels that don’t discriminate and put their guests in danger!

We saw reviews that were less than stellar so we were a bit concerned..however it was perfect while we were there a whole week! Gorgeous immaculate facility and our one bedroom full kitchen was large and lovely and had everything..huge bathroom and king bed. Also, a very helpful and polite staff across the board. We loved the location off the strip and away from the nightmare constant noise, crowds, construction and traffic. Also, a great casino and restaurants right next door! Great home base for exploring Vegas and surrounding areas and we took a bunch of tours.

Great place to stay. Very clean room and very nice staff. We enjoyed the pull and all of the food options close by.

I really enjoyed staying at The Berkley. The staff was so friendly and made me feel good about being there. Especially Reba V. It was a celebration of conversing with her. Well, and I left on her birthday and yet she had me feeling so good about the day, the celebration. I felt like it was my birthday. April with housekeeping she went out of her way to help get things and find things around my floor. Again it is about the atmosphere when I stay somewhere. I was short with the idea of a sit at the table to be gifted the Wizard of Oz tickets but I am upset with Capital Vacations. Has turned me sour about my involvement with timeshares. Although that feeling quickly fell away with your good service of a timeshare. Proud you make it feel like home. Keep up the good work. And don't forget to honor the staff as they are the true feel of comfort and joy..Little good vibes add to the whole good vibe.Thank you very much for the week experience with Vacation Village to Vactia or Vactiona I forget for sure the new name. If I could stay there again I certainly would.