From LAX to UCLA, The Inn at UCLA, the driver DID NOT GIVE ME A RECEIPT, SAID HIS MACHINE WAS BROKEN, PROCEEDED TO CHARGE ME $100. AND TOOK OFF $20 BECAUSE HE SAID HE WENT 7 MILES OUT OF HIS WAY. AGAIN, NO receipt to show me the miles. He asked for cash or Zelle. After waiting for his machine to work, again, I think he pretended it was broken, I was forced to pay him via Zelle--$80. for a $50. trip. My friend took United taxi and with her receipt paid only $56.04, including airport fee and tip. The name of the driver at INDEPENDENT TAXI CAB: MD AHIBER ZAMAN.DO NOT TRUST THIS COMPANY OR THIS DRIVER. I should add that he tried to leave with my briefcase and I had to insist more than once that it was still in his trunk. He pretended that it wasn't. Very very unprofessional and a scary ride as well. NOT a careful driver at all. NOT TRUSTWORTHY.

Told machine broke and debit card declined. Paid cash. Later found out debit card charged. Out right theft. Avoid these guys! Driver even had a Bible from his wife in taxi. I was ripped off but driver is a thief.Use other taxis companies and refuse to drive with this company from LAX.Took another independent taxi back to LAX and driver had meter but would only take cash. Got tired of arguing so we paid. He did give us receipt minus tip amount. Another scammer.

Everyone from the Management to the Drivers were unprofessional and Rude. Their driver left me in Pasadena then lied to my transportation Company it took 3 hours for me to get home.

I traveled on 11 Dec from LAX to my home but the cab driver insisted that my service dog should be in a crate. I advised the driver on the policy regarding service animals but he said he didn’t care -- that it was “his” car so he could do what he wanted. When alerting him I would report the situation to the Independent Cab Co, he said “he didn’t care” about rules or what management thought. It’s his car and he’s been driving for 20 years. His attitude was flippant, dismissive, and rude. Behavior such as this explains why many people have stopped taking taxis. This (generally) would “not” happen with Uber or Lyft drivers, but unfortunately, is all too common with older taxi drivers.

I found this cab company online. As I was visiting the US from the UK with 2 older adults and knew that there was no public transport from Memphis international airport to downtown I decided to pre book transport to help speed up transport. I also paid in advance with my bank charging an overseas transaction fee.On the day if travel I received several emails confirming the time of pick up. On arrival there was no one to meet us. We called the cab company several time on the number provided and were on hold for a good time-After about an hour a small car arrived only sufficient for 2 of the 4 adults with their cases. Again we called the cab company to be put on hold and after another hour we ended up making our own way with a different cab company. 4 hours after our arrival I received a text message to say that our transport was waiting for us at the airport. When we got to the hotel we called and complained. They declined to refund phone bill charges which incidentally led to a £46 bill!!! They offered apologies and asked if we were happy to continue with the return journey the following week. As we had pre paid this with the (transaction fee) we decided to go ahead, especially when they assured me that they would be there on time with a vehicle adequately sized for 4 adults and luggage. Well yes you guessed it..... on the day/time of return the car did not turn up. We waited for 30 minutes and then again had to make our way to the airport for fear of missing our flights.Flitways really did let us down. After an 18 hour journey this was not a good start to our holiday and really upset us Flitways have refunded the cab costs but not the transaction fees or the £46 phone bill! DO NOT USE THIS COMPANY!!!!