Samsung uses Sears Home Appliance Repair for their repairs. You can't reach a real technician when you call, you merely talk to A.I. or someone asking questions from a book. They showed up twice...

My home is all Samsung, but there products suck, there refrigerator ice makers are defective and they even admit it, but will not replace the items, you need to buy these items and install them...

Worst run around ever! First, I was given a KY number for repair. I asked why I had to call a KY number when I live in Burbank. Response: that's just the number. Three days later I'm still...