We had a family trip planned for a few days in Anaheim before continuing on to the second leg elsewhere. Booked Riz Limo months before our trip for transport from Anaheim to LAX. Our plans changed and ended up with a deal on a rental car. Well before our trip, I canceled our reservation. I did so online as well as calling. It took me a few days to get ahold of someone on the phone. They confirmed that the online cancellation had come through and it had indeed been canceled. That was in May. It is now almost October. My credit card has not been refunded the deposit. I emailed, called, emailed again, called again. Terrible customer service. I advise not using based on that alone.

Riz, I would like to give you a recap from last night’s less than perfect experience. Alex was on time for a 4:30 pick up. We were running late and went to pick up the 2 others that were coming with us and then we’d stop back by the house to pick up the 4th person. Everything was going well until we noticed there was maybe a cup of ice in the champagne bucket. We brought 2 bottles of our own champagne. When I mentioned this to Alex he said we can stop and get ice. WHAT?!?!?! Don’t you think this should have been taken care of before he picked us up? The ride was ok. There was a lot of traffic and I feel he was driving a bit too fast and tail-gaiting. We arrived at the Honda Center about 6:20. Here’s where things start going downhill. I will bullet point them in order: • Alex stopped at the curb about a half block away saying he could not let us out any closer • Alex said he would have to pay $25 to park…remember he was not parking and had my handicapped placard in the window • The attendant told him he could go in, at no cost to drop us off • Alex refused • I’m not actually certain Alex fully understood or he was being obstinate • When we got out of the car, we spoke with the attendant and he even said he would let him in • Alex gave Mike his number so we could call him and he would pick us up right where he dropped us off • When the event was over, Mike called and Alex said he would be there in 10 min • Meanwhile there were limos in the parking area waiting for their clients • Limos, Ubers and LYFTS were going in to pick up clients but Alex refused • He kept saying the police would not allow him to cross the street • Alex said we could walk to Katella, make a left and he would be across the street • Did he forget that I am handicapped or did he not see the blue placard in the window. Is this the way you treat handicapped clients? • I said I am not walking down to Katella, make a left and cross the street, so figure it out • Finally, one of the guests in the car walked down there to get it resolved • She spoke to the police and the officer said Alex wanted to pick us up in front of the Honda Center, which was totally inaccurate • Alex was also talking over Kim until she asked to be quite • Finally, after at least 40 minutes, Kim worked it out with the PD and we were picked up • We were finally on our way home The outside of the car was nice but the inside could use some reconditioning. After speaking with you today and you offering $100 off the total, I will still be looking for another limo company. I will never ever use your service again. Regards, Dana

I have been so impressed with Riz Limo Service that I had to write a review. I rarely ever take the time to write a review unless I really think that something is so outstanding that other people need to know about it. We have used Riz to travel to and from LAX and also to the ports for our cruises. The service has always been right on time (in fact, they are always early and waiting there for us plenty of time before we arrive), the drivers are always very polite, their driving is safe and the vehicles are always modern and comfortable to travel in. It is such a relief to land at the airport after a long trip and to have a text message waiting for that your driver that is already waiting for you; ready to take you home. When I have texted the drivers, they respond immediately and are very friendly. It's like getting a ride from a friend that you know you can always count on. Riz is the only service I will use now. It's worth every penny!

Cruised to Los Angeles and pre-ordered a limo to the airport from Riz. We have used Riz before while in Los Angeles. Driver was waiting for us, dressed neatly and very polite. Once again excellent service!

My family of 4 adults used Riz Limo for transfers between L.A. airport and our hotel in Anaheim and 6 hours private tour of LA city also. Joao was our driver. He was all smiles, helpful and informative. We were well hydrated with water and snacks provided by Joao. Joao was very knowledgable and explained about interesting facts were drove along. The car itself very nice, comfortable, clean and well maintained. Our thanks to Joao and team for a relaxing no worries service. Would definitely use again and 100% recommend to others.