A&E Factory Service, also known as Sears Home Services, is an appliance repair company. It's a subsidiary of Sears. Sears has been going downhill. They declared Chapter 11 bankruptcy on October...

Using extended warranty purchased from Lowes on Whirlpool refrigerator. Appointment set with a window of 8 am to 5 pm, yes all day. Received numerous confirmations. Technician never showed up, no...

I had 3 no-shows, 2 of which they lied and said that I wasn't home when they stopped by, and 3 appointments where they misdiagnosed my washing machine's problem and ordered the wrong parts before...

Scheduled a repair for my microwave. First date got a message saying they would be here at 3:20! Never showed up!!! When I called after 5PM to see what happened the agent said tech didn't show...

The tech that came out to repair our ice maker issue with the Samsung refrigerator immediately recognized the problem. Something two other repair services failed to do. The previous repair...