The Hotel was okay, there are a lot of touch ups in the rooms that’s noticeable, which makes it look dated and dirty. Breakfast was good. Rooms were clean. Beds were hard and very uncomfortable. The water did not come on one morning in the shower, or sink. I had to brush my teeth with a bottle of water.

Make sure you asked for a clean room, or better yet go to any other hotel. It was my first night staying and I was eating takeout on the desk when all of a sudden see a cockroach come from behind the desk towards my food. The nastiest thing I’ve ever experienced in any hotel truthfully. But yet it gets worse. I get my things packed cause I was expecting a full refund and or room change, when I go to close my bag and see whats seemed to be either a tick or worse, a bed bug. I go downstairs and only get offered stupid points and no refund. I literally can’t sleep because of how disgusted I am.(also some random peach under the sink proving to me they NEVER cleaned my room.

I had a very disappointing experience at Hampton Inn Houston I-10 East this morning. While waiting for my son, who was taking a state test at this facility, I needed WiFi to handle an urgent matter. As a Hilton Honors member, I expected at least a basic level of courtesy, but when I politely asked the front desk lady for access, her response was not only unhelpful but outright rude. She dismissively told me that only guests are allowed to use the WiFi, with an attitude that made me feel completely unwelcome.I understand policies, but there is always a professional and courteous way to communicate them. A little kindness goes a long way, especially in the hospitality industry. Because of this experience, I will never stay at a Hampton Inn again and will not recommend this hotel or any Hilton properties to anyone. Clearly, customer service is not a priority here.

I stayed here i was not told the tv was not working they dont have smart tv two towels were ripped chair all peeled off it just made my room feel very outdated also my ac was not working properly it took several hours to get the room to 70. It was at 74

WOW we were so impressed with Kaniya’s level of expertise and professionalism. We stayed at your hotel as we wanted a place to rest before the Warriors/Rockets game and afterwards since we drove in from Beaumont TX. It was my first time seeing the Warriors, so I was already on a high. Nothing beats a high than a rude and selfless person waiting on you like not only do they hate their day but they hate their job. We did not get this from Kaniya. Kaniya greeted us with a SMILE, gave us directions to our room, told us about the amenities in the room, where and what time breakfast would be served, where and what time the cupboard was open and so much more….she literally took all the guess work out from our stay which was FABULOUS. No need to be tired and get to room and must look up information, we were able to just simply put our bags down, go next-door to the seafood restaurant and come back and relax before the game. Oh yes and when asked if the restaurant was good that was near to the property, she gave us an honest answer. Thank you, Kaniya for making our stay amazing and ensuring we will be staying with the Hampton Inn hotels again.