Very attentive server. Menu is confusing.

Cameron was very personable and excellent service!

Cameron is awesome, 10/10 service. Much appreciated!

We booked one bedroom suite and asked for the top floor. We didn’t asked for any upgrades. We were told by front desk that top floor is considered an upgrade and it would be $35 upcharge, even for a higher tier Hilton members like us. We were informed about brand’s rules. I don’t blame staff as I stay in so many Hilton brands including Embassy Suites to know that this kind of tone is set by the hotel manager or maybe sales director and staff are just doing their job.

### **Frequent Guest, but Cleanliness Is Going Downhill**I stay at this hotel a couple of times a month for work, so I’ve had plenty of opportunity to see how it has changed over time. Unfortunately, the cleanliness and condition of the guest rooms seem to be getting worse.The lobby and common areas are very nice and give a great first impression, but the rooms don’t match that standard. They are starting to feel dated and rundown. On my most recent stay, there were multiple hairs left on the shower walls from the previous guest. It was obvious the shower had not been thoroughly cleaned or properly inspected before the room was released.Another ongoing frustration is the room assignment. I always request a shower-only room, but I continue to receive rooms with a tub/shower combination. I understand requests aren’t guaranteed, but as someone who stays here frequently and consistently makes the same request in advance, I would expect it to be accommodated at least occasionally.I continue to stay here because I travel to the area regularly for work, and there are things I like about the hotel. However, housekeeping and the condition of the rooms need more attention. The lobby looks great, but ultimately the guest room is where you spend your stay, and that experience should match the impression the hotel creates downstairs.