When you get there, they will surprise you with a $50 holding fee just in case the room is damaged. They will not send a housecleaner throughout the stay, then after you leave, they will refuse to return the $50 fee stating the room was dirty, even if you insist that it wasn't. they will say, well you have no proof that it wasn't dirty, so we will keep the $50 my advice don't stay, but if you must. make sure you take pictures. No clean towels or toilet tissue was provided. What kind of hotel makes you request toilet tissue. I had to purchase my own towels from a nearby store, because they said the cleaning service wasn't there and they didn't have extra towels.

One of the dirties hotels I've ever stayed at. The room, bathroom was GROSS. The board of health needs to check the place out. I wouldn't tell my worst enemy to stay there. When I looked out the window the trash hadn't been picked up in weeks. Then they want you to throw out your own trash. Whats up with that?

Absolutely the worse hotel experience I have every encountered. This is a disgusting and dangerous hotel. Never book a room here for any reason! Problems: 1. Surprise Fees: $3 cash per room & $50 holding fee on your credit card 2. Dangerous: There are long-term residents in the hotel that appear to be addicts. Half the lights are out in the hotel. The elevators barely work. The parking lot is dark and is not safe. Several lights did not work in the room and the lamp shades were sitting on the bulbs. The TV was not plugged in because it could not fit into the outlet due to having so many items plugged into the same duplex. 3. Disgusting: Sheets had blood stains on them and were dirty; the towels were old and stained; there were molds and stains throughout the hotel, the pool looked like a green slime pit (but was shut down), part of the hotel was shut down due to mold/water issues, there is supposed renovation going on in the hotel but it should be shut down to make the hotel inhabitable; the elevators had stains, trash, smells that were gross, even the soap in the bathroom did not work (would not lather and seemed to be more like wax than soap). 4. Service: the front desk people and manager was rude and unclean. The TVs are very old and only pick up a few channels (after you plug them in and set them up). This is the closest experience to staying in a crack house or the Bates Hotel. We actually could not believe how horrible the entire experience was. The hotel has three different names so they can scam people into the hotel with three different prices for the same rooms. RUN AWAY! DO NOT STAY HERE! HORRIBLE!

In planning a visit to University of Richmon this place came up on my search as the nearest to campus so I booked one night there. Upon arrival the place was filthy. From the lobby and the additional damage deposit required to the elevator, the garbage everywhere it was awful. The room was filthy. I slept in my clothing as not to touch the sheets. The toilet had urine all over it and there was what looked like blood stains on the shower curtain. Unfortunately, we arrived so late that we were not able to leave and go to another hotel. We would have been better off sleeping in the car.

I'm an extended stay customer so I can't comp!ain to the front desk for fear of being asked to leave. It snowed yesterday, 6 inches and they have not plowed or shoveled or even salted anything. The staff cannot empty the garbage properly because the owners will not buy garbage bags. Proprietors should never treat paying customers so poorly.