At Get Air me and my dad were playing but when my Dad jumped and layed on his back at the basketball section, he thought he broke his back. he said that he couldent move his back for 25 seconds, cuz' he jumped, leaned back, and fell he did this cuz he trusted your trampolines but now were never coming back. He could have been paralysed! this is not cool. you should be putting patting on the line to the next trampolines. I do NOT recommend going to Get Air.

They use to do well at having people follow the rules but all of a sudden when other kiddos are in the toddler areas or being extremely unsafe the staff won't step in. Don't think I'll be renewing my annual pass.

My grandson could not even sleep last night because he was so excited to start summer camp at get air today. Imagin his disappointment that when we arrived at the facility, we were told that there would be no camp that day but he could choose another week. (No, I did not receive a text, email or phone call before taking off work to find out this information.) I asked what the other weeks options where, from the very young lady just doing her job, I was told last week in July or 1st week in August. I stepped aside to figure out what weeks would work while watching my grandson tear up. I had leaned down to tell him it was ok and that we would figure out a week. I wanted for about 15 minutes before I was able to then ask for the last week in July. Nope, that week isn't available, now they are only having it the 1st week of August. But hey, here's your money back. I waited another 8 minutes for her to figure out how to do a refund, all while watching my grandson cry. Once the refund was processed, I addressed the general manager who had been sitting there this whole time but never once offering an apology or acknowledging us. I let him know that this was wrong, they advertised certain weeks (and are still advertising certain weeks) and at no time had we been informed that they could not accommodate what they sold us. I had missed worked; my grandson now had no camp but whatever. I explained that I too was in customer service, and this was wrong, how easy it would have been to apologize and offer for him to jump free that day or give a pass for him to come back. Would it have fixed everything, no, but could it have shown that they cared, yes. At that time all of a sudden, he had passes for my grandson, I told him no, it was the point. I really hope this does not continue to happen to the rest of the kids who have signed up for the camp. Hopefully at least now, they may be given a free pass.

The staff member named Haley was amazing and very nice it's an overall nice place very nice staff...

Most personable staff ive ever met. We felt safe the entire time without an overbearing staff. They really leave it up to each individual on what type of experience you’re after - one that’s more socially distant from others (which the establishment is big enough to allow) or more social with other families.