We booked a room on the 3rd floor for the view. It was large and recently renovated. The bedding was soft and clean, the towels were fluffy. There was a refrigerator and a nice keurig for coffee. The large windows allowed us to have a beautiful view of the water. There was plenty of room in the bathroom, and the whole room was very clean.The cons: you have to enter through the restaurant and if it’s not dining hours, it’s HOT. They don’t turn on the air. The halls are hot too. There’s no elevator, so dragging all of your luggage up to the third floor is daunting. It’s also awkward if you come in from other places to walk through diners to go upstairs. If it’s not dining hours, finding anyone if you need anything is next to impossible. There is an ice bucket in your room, but there’s no ice machine. If you want ice, you have to go down and if you can find anyone, ask for it from the kitchen. Believe me, after a long day walking in Boston then climbing the stairs to the 3rd floor, the last thing I wanted to do was take that ice bucket down and climb those stairs again. There is no microwave, which is super disappointing. Since there was no breakfast provided, we had gotten pastries and it would have been lovely to have been able to heat them up. The little freezer section on our refrigerator was caked in ice so we couldn’t really even freeze water bottles. The bed was also really high, which was nice for the view, not so much for a short lady. :D

First the room was cute and very clean. Did not sleep. AC very loud and only had one pillow each no way to contact anyone on premises

The reviews are mixed but it's an interesting place. It's right in the middle of a residential neighborhood on the lake. The restaurant is pretty cool. The room was basic but clean. I would suggest they get deadbolt locks on the doors but otherwise a safe, clean stay in a unique place. If you want a place near the airport to stay for a night, save some money and have an interesting story, this is the place.

Was not able to book over the phone, or even by walking in the hotel in person. The first morning, we were locked out of our room for the ENTIRE day because the lock on the door broke. Waited for an hour while he tried to fix it, and then he said he would have to call someone. All the manager did was say he apologized and offered me a drink. I was stuck wearing my running clothes the entire day.

Unprofessional, Unaccountable Ownership & Poor Customer Service – Avoid This BusinessI tend to avoid leaving negative business reviews, but an experience this poor makes it difficult not too. After staying one night here and parking a vehicle during a trip, we returned to a nightmare—keys were nowhere to be found, no one was there who could assist, there was no record-keeping to refer to, and the employee present didn’t have the phone numbers for the owner or any other employee that might help. We were stuck for almost 2hrs hours (having to find emergency pickup for young kids at home in Maine), and told “likely no one else would be around until 4pm, and we could come back”. This was 8AM so we’re talking 8 HOURS. From inside the hotel-restaurant, we did everything—sent emails, contacted booking platforms, Instagram, LinkedIn and finally the WINTHROP TOWN OFFICE to get ahold of a phone number for owner Casey Goll, who inherited the business. It turned out he was onsite, ASLEEP UPSTAIRS all along, and the employee working was too afraid or not trained to mention that or go get Casey, despite the urgency of the situation after 2hrs.Once we got his number, Casey took his time coming downstairs and was unapologetic and blasé (“Well, what? You have the keys now don’t you? What else do you want?”). That upset my partner enough to raise her voice—owner’s response was “Woah, you might want to check your tone right now.”I wrote requesting a refund for the night’s stay, offering ownership an opportunity to make this situation right, rather than publicly sharing what we experienced. Response? The owner accused us of “making a threat”, noting that we weren’t charged for parking (which was either $5/night as I was quoted on the phone before booking, or $15/night as I was told upon arrival, or $10/night that I was told at checkout. Who knows?). No apologies, no accountability. Screenshots attached. The small-mindedness and immaturity of ownership at Winthrop Arms pervades the business as a lack of basic business etiquette or systems for employees.