We booked to stay here a few weeks ago, and, it was a complete disaster.After a 12-hour flight, we arrived late at night, only to be shown to a room that was unhygienic and utterly unclean. The room smelled, the bed was unmade, used towels were hanging up, wet towels were left on the floor, and there was an unpleasant surprise (poo) in the toilet. (I’ve uploaded photos but spared you the toilet with poo ones.)The so-called manager, who introduced himself as Ben (though we suspect that wasn’t his real name), was unpleasant, argumentative, and unhelpful. He insisted we stay in the room despite the state it was in. We were also horrified to learn that the hotel is frequently visited by individuals engaging in inappropriate activities, making it far from family-friendly.When we asked for a refund, Ben refused and claimed we needed to contact the third-party site (Expedia) through which we booked. Left with no choice, we had to take the Uber and drive around late at night to find another place to stay.Do yourself a favour and avoid this place at all costs.

I was in Long Beach for a night between boat and train. The reviews here are all old and my experience was very different than they indicate. I believe this motel may have new management and have been renovated. My room was basic but clean and the bed was comfortable. The staff I dealt with were pleasant and kind. Detailed review:The basics: Bed - comfortable, cleanliness - good, water pressure/shower - not tried Things I really liked:- good sized room - walking distance to grocery, pharmacy, and a nice local coffee shop. - short walk to commuter train to get to Amtrak station downtown. Things to be aware of:- The area - everyone needs to make their own assessment. I felt safe enough in the area but I am a city girl, a social worker, and comfortable dealing with unhoused people. When I went to go to the grocery across the street after dark the proprietor stopped me and recommended that I only go out by car. She even offered that she and her daughter would accompany me. I had just come back with a friend and done my assessment and assured her I was OK, but would let her know when I was back safe. I went to the grocery, passing a few unhoused folks on the way with only a couple of non-aggressive comments. However, there was a security guard at the grocery that another customer asked to walk her to her car so it would appear that there are behavioural challenges in the area. - There is parking in the motel in a sort of central courtyard area. Opportunities for Improvement:- a comfortable chair in the room would be nice (there was a hard back chair at the little table but nothing to sit in and read a book) - a light by the bed as the only light was the one with the switch by the door

Please stay away from this place at all costs. The front desk person is rude, ignorant and does not have any customer service skills. More over, the room was dirty, foul smelling, and he made me wait around 2 hours to clean the room. Nothing about this place is worth staying for. Even if this place is $50 cheaper than any other place in the area, please do not be tempted. Enjoy Long Beach with a better stay and keep away from this spot if you want to have a nice California trip.

Could not be more disgusted with the place. The floors were sticky, the tv remote had throw-up on it, and there was hair on my sheets. On top of that, the comforter literally had a hole on it, everything was just trashy and worn down. I kindly asked the lady at the front desk if I could get a new room and she rudely said that there are no more rooms. I called Hotwire to complain and I guess they called her about it, a few minutes later, we were basically kicked out for complaining. Dont listen to the good reviews on this page, they are paid and generic reviews. OH, and on top of that they stole my deposit. STAY AWAY.

I needed a room last minute in LB, and booked this one on Expedia (my place of employment). I wanted a room with one bed that had a sleeper sofa WHICH WAS SHOWN IN THE PICTURES. We got there and the woman who came to the window was not very professional or personable at all. She had on an apron as if she was cooking and took my ID. I asked if the room had a sofa like the picture showed and she said (rudely) no and said that is only for a room with 2 beds. I showed her the pictures that showed the KING bed with a sofa and she called her husband out. He walked me to the room which smelled heavily of smoke and looked dirty. I asked was the room smoking or not and he said that it was BOTH! Um, how can it be both?! My daughter has asthma and cannot be in a smoking room! At that point, I told them I would NOT be staying there. The best thing they did was allow me to get a full refund. I informed them that I work for Expedia Corporate and that I will make sure to have my experience notated.