Staff was rude, vulgar, and openly racist to us. Car didn’t work. We spent almost an hour at this location before being able to leave in a different car. Despite being a President’ Circle member I could only get an upgrade for additional payment.

We prepaid a rental car for two individual days though rentalcars.ch. When we arrived to fetch our car on the first day, they didn't accept the credit card which we used to pay the rent to place a temporary hold of 500 Dollars. They said it's because it ist a card that doesn't draw money right from the account but that needs to be preloaded. Even though there was more than 500 Dollars on that card at this time. So we tried a different credit card (Visa). But we didn't use it until that point during our stay in the United States so it was not activated yet for this part of the world. We told them we can leave a hold in cash, but they didn't accept it. So we left without a car. A few hours later that day we did activate the Visa card for the United States and were now able to use it. So we went back to Hertz. There we were informed, that they gave to car which we had reserved to someone else. And now they had no car left for that day. So we didn't have any rental car that day and the tickets for the plantation which we wanted to visit were not refundable. We were very disappointed. We were told by the lady that worked there that we should call the service line to get a refund. We did and we were informed that indeed they would pay us a refund. After that we didn't hear anything from Hertz anymore. When we went to the office again a few days later to get the car which we had prepaid for for the second day, the Visa card worked well and they were able to place the hold. We asked about the refund for the first rental day and they said they would take care of it. Again, we didn't hear anything after that. After we returned back to Switzerland, we wrote an E-Mail to Hertz. They didn't know anything about the request for a refund so we had to explain the whole story again. They promised to take care of it, but then wanted proof of our prepayment, which we gave them. After several e-mails and almost one month later, they now informed us, that we have to get in contact with rentalcars, through which we made the reservation. And that they cannot do anything for us.I am very disappointed by this poor service. I will certainly not rent a car again with Hertz.

It continues to shock me what this company is able to get away with! Just look at the reviews. Absolutely disgusting standard business practices of accepting, confirming, and then CANCELLING reservations that they have no intention of fulfilling as they intentionally overbook beyond capacity. We were left stranded in downtown New Orleans with two young children and piles of luggage. With absolutely no leverage we informed them that we intended to file a complaint and were told “go ahead”. We encourage everyone who has had a similar experience to file complaints with the Better Business Bureau and state attorney general’s office as this is clearly a fraudulent standard business practice. We have already incurred hundreds of dollars in various expenses because of this, not to mention the inconvenience and safety concerns.