Lost my phone....that is as traumatic an experience one can have. Lost of contacts & pictures. There were two Cricket locations that were most helpful. Lost phone happened on a Sunday...

Went to this store to change my plan and was informed I would have to come back on Monday because changing my plan required a service person. Don't waste your time going here. Go to the El Cajon...

*Very* helpful! They went above and beyond when I went in to set up a mobile hotspot. Also, I love Cricket itself. I've had no problems with the service, and I can't say that about much these days!