Door was locked and there was no reply to the callbox. Amber walked out of facility 10 minutes after I had been calling for 15 minutes. She stated she didn't receive the call and cancelled my appointment. I had prepaid for the service, which she failed to honor. A friend and I had used her service one previous time and if it had not been for the prepaid second visit I would not have gone. The service was provided with minimum effort and did not include the typical treatment products used by all other aestheticians I have visited.