My experience at Thunder Eagle Native Art was exceptional! The jewelry displayed in this store are definitely works of art. We purchased two bracelets there and the customer service was wonderful, no rush, no pressure, try the pieces on to see how they feel for you and take your time. We had the pleasure of working with Sharif, he is so kind and patient. When you enter this store immediately you know you matter and will receive the customer service you deserve. I took two days to decide on which piece I wanted and decided on a beautiful lapis bracelet which I totally treasure. This was one of my favorite spots on our trip. Thank you Sharif!

I found “Thunder Eagle Native American Jewelry/Thunder Eagle Gift Shop, LLC” at a local market in Sedona. I had never been to the Southwest and was highly entranced by the gorgeous Native American jewelry. Because I typically only wear yellow gold, those that were sterling silver weren’t as appeasing to me—and then I came across Irena, and the fine jewelry she, and what I thought was “Thunder Eagle” offered. While I loved their pieces, I thought they were priced a bit high, and had to think on it. I ultimately caved, and spent $294 dollars on a gold bank with blue opals embedded. Now I’ve purchased handmade jewelry before, and actually wear a gold ring with an Australian opal and alexandrite, and two gold bands. These 3 rings I wear every single day, and decided to add this band to my collection. The Alexandrite even being a soft stone has NEVER come out of the claws, and I take the rings off when doing more “heavy duty” activities like washing dishes, or showering; so that they don’t snag. All that said, 2 months after purchase, my ring from Irena had 2 stones fall out. I sent pictures, and her first response was that it couldn’t be fixed because in order for stones to fall out, they must have been hit or dropped. However, I take great care of all my jewelry and kindly disputed that. She agreed to fix the 2 stones that had fallen out. However, not only did I have to pay for postage to send there and back, but it took approximately a month. When I received my ring back, I was more than ecstatic—it’s a beautiful piece. But not 15 days after I received it back, a stone fell out again! In my opinion, their jewelry is manufactured, not hand made, and of poor quality. More poor is their level of customer service. When I contacted Irena to tell her of the problems, and request a refund, I was again told it was my fault that the stones fell out. They made no attempt to accept responsibility for their high priced, low quality jewelry. Instead, she said lost stones only occur if you drop or hit the ring, and while she repaired it “for free,” could not accept a return. What jewelry store responds in that manner? If you believe in the quality of your pieces you’d want to convey that to your customers; not leave them with irreparable pieces. Now, why did I mention the name of the store in quotes? Because the name I had for the store was the name on my credit card and paypal receipt. That name was Thunder Eagle Jewelry, LLC. Why is their website “Thunder Eagle Native American Jewelry? And their LLC Thunder Eagle Gift Shop? And their physical store Grand Canyon Native Jewelry? Why does a legitimate business have three names? I have no idea but found it strange, and it made it that much more difficult to find them on Social Media accurately. The best explanation I’ve generated upon contacting “Thunder Eagle Native American Jewelry” (which had impeccable customer service!!!! I might add) was that they copied their same name. I followed the paper trails I had that led me to a completely different store than Irena. I have since learned Ireana is Grand Canyon Native Jewelry, and sells jewelry under Thunder Eagle !!!!!!! To me, that speaks volumes to the kind of people they are. Irrespective of reason for all the name changes, this store has the worst customer service I have ever experienced. And instead of remedying the situation with me, they threatened me. Irena had John, who I assume is the owner, call me and leave a voicemail stating he was going to take me through the legal ringer. I’ve never had any communication with John; only Irena—therefore I know she gave out my number. Further, given my experience, I believe I have every right to seek legal consultation. In opposition, what right does Grand Canyon, or whatever the name of your store is have? What have I done to you other than publicly announce how poor your jewelry is, and more importantly, how little you value your customers. If you are seeking fine Native American jewelry, and impeccable customer service—STEER CLEAR OF THIS STORE !! There are many others with much better jewelry, who care about their product just as much as their customers, and value their promise to repair your jewelry or refund you (for its longevity) if you’re dissatisfied. Trust me! And don’t believe for one second their websites tout of “Satisfaction Guaranteed.” **Please note the pictures, where the same stone fell out twice!

First let me start my saying this Jewelry store has some very beautiful handcrafted native/local pieces. 'I visited this store on Tuesday 8/23/16 and fell in love with a awesome bracelet. Inquired the cost, owner made a comment about the item not being priced correctly. I had not seen the price tag. Owner said he would sell me the item for $600.00 I said I needed to think about that large of a purchase, and was going to the Canyon for a couple of days and would think about the purchase. I returned to Williams on Friday 8/26/16. Went to the store Owner was not there but his sales associate was. I explained I had been there previously and wanted to purchase the bracelet. We couldn't locate the piece that eve., told her I would be back in the AM with a picture of the item.I return Saturday AM, Sales Associate had located the bracelet and I was ready to purchase. She informed me that she had since spoke with the Owner and the cost was now $680.00 not $600.00 that had been quoted. When I inquired as to why the increase she said I would have had to purchase the eve the $600.00 price was quoted. She then proceeded to show me the price tag to inform me that the retail price was $800.00 and the tag had been priced incorrectly. The handwritten price on the tag was $589.00. To me there should not even been a conversation between $600.00 & the re-quoted cost of $680.00 The item was clearly marked @ $589.00... SO I have a FEW issues with this shop I was willing to pay more that the cost on the tag (Unkowingly) but the price increased by $80.00 2 days later This is borderline unethical to me and shoddy salesmanship. In the end I guess I/m the one that lost because I didn't get the bracelet that I really wanted.

The merchandise is AMAZING in quality, craftsmanship, and variety. The owner is gracious and very willing to share his extensive knowledge of each piece and even provided interesting details of the craftsmen/craftswomen. I have tried on nearly a hundred bracelets(cuffs) over the years and not a single one fit. Each one fit at Grand Canyon Native Jewelry. I learned that the other jewelers had not shown me how to properly wear or fit the cuff. This is a store not to be missed - beautiful, authentic merchandise at fair prices.

I had been looking for a Kokopelli pendant and found just what I wanted here at a reasonable price. Gentleman was helpful and informative.