I was staying in Austin for a conference held at the hotel, and was delighted with the accomodations, staff, and location.

This was the first high end hotel I ever stayed at that did not have a bellman porter for our bags. As a conference sponsor that had multiple bags for our booth, this was INSANE lugging everything from our Uber to our rooms. Afterwards, me and my associate made our way down to the restaurant, and while she had simply wanted a glass of chardonnay, I asked if we could transfer to a table to grab a quick bite. They advised we could sit anywhere and a waitress would come by to take our order. We ordered two appetizers and another cocktail, at which point the waitress asked if we were done, and if she could close out our tab!! WE HADN'T EVEN GOTTEN OUR FOOD YET. I politely agreed, yet another acquaintance who just finished their burger stopped by to say hello, and said Oh, I probably should pay for my burger before I go. Not sure if it was just because they were shortstaffed on a Sunday, but again, for our first time in Austin, TX, that was a horrible way to start at what our uber driver said was the most fancy hotel in Austin. Aside from this, the hotel was situated next to a lot where they were building another hotel, so you would wake up to the noise of construction. While I enjoyed the room itself, they truly need to amp up the bar and restaurant areas, as conferences usually always end in the lobby bar, and theirs was not easy to maneuver. Will suggest we choose another location if the conference does come back to Austin.

Haven't experienced such wonderful hospitality since before Covid. The staff was incredibly friendly and accommodating. The spa was a wonderful experience , we particularly enjoyed the signature facial and relaxation journey.

The location was excellent—central and close to everything. Unfortunately, the cleanliness was terrible. We found used clothing, including underwear from a previous guest, inside a piece of furniture in our room. There were also empty snack boxes that had not been replaced or restocked. We had to call staff to address these issues, which left us seriously questioning whether the room had been properly cleaned or whether housekeeping had simply made the bed. When you’re paying over $400 per night, basic cleanliness is the absolute minimum you should be able to expect.

This hotel caters to the convention center and is not suitable for couples. The restaurant/bar area (indoors) was dirty and a bird pooped on our table! We were there to celebrate my wife’s birthday and some flowers ordered by a friend were not delivered to our room and we were never notified that a delivery had been attempted.