This place used to be fun to go to but since it was bought out by a corporation it is no longer fun. They have to many stupid rules like once you are in you cannot leave and come back in. They do this so you are trapped in there so you can only buy their food and drinks. The price to get in is so high now that it's not worth going anymore. My actual review has been deleted by trip advisor because they wont allow me to tell the truth. They just want sanitized reviews because we are all little children that can't deal with the truth!

The pools and hot tubs had dirty water and mosquitos were swarming everywhere.

I have been a regular customer at Glen Ivy for over 20 years. In the past, my husband gave me a gift card each year and that card was registered with my name so that services and food expenses were covered by the gift card. Upon checking in on my annual visit yesterday, I asked how much was money was left on my gift card after it was used for the admission fees. After being told the balance, I was asked if I would also like to add a credit card. I said I would add the credit card in case I spent more than what was left on the gift card. I was shocked to get my bill and see that the gift card was not used for my purchases and my credit card was used instead. I contacted the concierge via email and was told I had to physically have the gift with me at the time of purchase. I shared that in the past the gift card was registered with my name and automatically applied to purchases. When I checked in and inquired about the balance. I was not told I needed to have the gift card in hand, despite it being registered with my name. When I was asked if I would like to register my credit card and I stated that I would in case I went over the amount on my gift card, I should have been told that I needed my gift card in hand to make purchases. The gift card was registered with my name and when I checked out, it should have been the default card. This is a very deceptive practice not to inform guest that you must have the gift card in hand, rather than in their computer system registered with your name.My friends and I who visit each year were already on the fence if we wanted to continue to come back based on the continued raising the prices of admission, services, and food. The menu has fewer choices than in the past and the prices are high. I am able to get a full hour massage and mani/pedi's elsewhere for a fraction of the costs. For the admission price, you should be able to stay until sunset. I think the deceptive practice of not using my gift card on record towards my purchases is the straw that broke the camel's back and I won't be returning or giving gift cards to loved ones anymore.

We arrived yesterday to celebrate our wedding anniversary, but our experience here has been disappointing. The place is incredibly dirty and noisy, which shocked us. It felt more like an amusement park than a nice getaway, and the food and drinks were subpar. We plan to call today to inquire about a possible reimbursement.

I went for my solo birthday trip where the admission was free I booked a 50 minute massage I got to rent a free robe for the day. After the message I had lunch in the ivy kitchen where i ordered some calamari and fries. Since most of the amenities was crowded such as the pool and the sauna and other areas of the resort I ended up leaving but stayed for a almost good three hours it was an overall nice experience