This hotel is horrible. I booked a king room with a Mountain View 3 weeks in advance. When I checked in I was given a 2 queen bed room with a view of the parking lot. Not only that the room had been sprayed down with insecticide? Or room “freshener” or something vile. When I talked to the front desk I was told that the supervisor had downgraded me. I guess it’s because I’m a single female and therefore don’t merit honoring my reservation. Really ratty hotel with sexist management.

The property is safe, inviting, and carries a relaxed energy with it. The front desk staff were professional, personal, and seemed genuinely interested in my stay. Rhonda is a star and needs a dollar raise. Bright and attentive. Moni took excellent care of us at the bar and created a relaxed vibe at the bar top. I will be back for sure.

What a disaster. Coming back from dinner we find out both elevators no longer work. Our room was on the sixth floor. How is my disabled 79 year old wife going to get to our room?? After arguing with the desk we finally were granted a different room on the second floor. But all our stuff is on the sixth floor. So my 73 year old knees trudge up and down to at least get something to sleep in. Next morning, still no elevator. Went down to get a second key. But now neither key works. That was it. We're out of here. The whole place from the non dairy creamer and butter to the overly expensive breakfast all added up to a made cheap as possible under staffed disaster.

We had a disappointing start at check as the gentleman helping us had no patience in spite of our reservation mix up not being our fault! Fortunately another employee came in to rectify issue & all was great after that! Rhonda is awesome at her job & always greeted us with a smile when we walked by front desk. Our Mountain View room was fabulous!

The location of the property is a 5 starts on its own, with easy access to shopping centers, dining and the Cherry Creek area, feels very safe and there are options for food and drinks right at the door as it's located in a mini plaza.The rooms are very clean, we had a double bed and it was spacious, shower temperature was also good. Some of the furniture is a bit old school however they have done a good job keeping them in very well maintained. The lobby is charming with the firework and the open spaces.Breakfast buffet was good, they serving portion for pancakes is HUGE! And there is coffee available at the lobby every morning. Overall it is a very good value for the price. I would definitely stay there again.Last but not least, everyone in the staff that we interacted with was very professional and charming: Jeff, Rhonda, Jon, David, Helena and the House keeping team.